Configure the Generic Agent to send e-mails automatically

[lschimit]

Gentlemen, Good Afternoon.

Could you tell me how I should configure the Generic Agent to send e-mails automatically to the Ticket's for a particular queue?

Thanks!

[jojo]

that's not possible via config

[lschimit]

that's not possible via config

I'm searching through testing with the autoimmune response and the generic agent, if you can or know someone who can send e-mail automatically from the ticket's and closes them after sending the email, I am very grateful for the information.

[crythias]

I don't know how tickets can send email. They *are* email.

Please explicitly describe what you want to accomplish, step by step.

[crythias]

The Generic agent can change the state/status, priority, or other field, and Notification (Event) can react/send email based upon that change.

[lschimit]

The Generic agent can change the state/status, priority, or other field, and Notification (Event) can react/send email based upon that change.

I created three queues, which receive e-mails from our system for monitoring servers for the ticket's with critical high acionamos analysts to interact with the problem, and the ticket's criticality low we only send e-mail with the information and terminate the call. I'm not able to send these to the client's ticket automatically, could explain to me step by step how can I configure notification so that you can solve this problem.

[lschimit]

The Generic agent can change the state/status, priority, or other field, and Notification (Event) can react/send email based upon that change.

I created three queues, which receive e-mails from our system for monitoring servers for the ticket's with critical high acionamos analysts to interact with the problem, and the ticket's criticality low we only send e-mail with the information and terminate the call. I'm not able to send these to the client's ticket automatically, could explain to me step by step how can I configure notification so that you can solve this problem.

Gentlemen, Good Afternoon.

Any news on this?

I thank you for all the help.

[crythias]

I created three queues, which receive e-mails from our system for monitoring servers for the ticket's with critical high acionamos analysts to interact with the problem, and the ticket's criticality low we only send e-mail with the information and terminate the call. I'm not able to send these to the client's ticket automatically, could explain to me step by step how can I configure notification so that you can solve this problem.

I didn't know how to answer this.

"I created three queues"
ok
"which receive e-mails from our system for monitoring servers..."
ok
"for the ticket's with critical high acionamos analysts to interact with the problem."
eh.. um.. I don't understand, but since it's not a question, I'll have to assume it works.
"and the ticket's criticality low we only send email with the information and terminate the call."
I can't guess who "we" is and to whom the email is sent but nothing really indicates the source or destination of the ticket's criticality.

"I'm not able to send these to the client's ticket automatically"
I'm not able to translate this. Either you want to add something to an existing ticket (the sender needs to have the ticket number) or some other iteration, ... I can't guess. You can't send to a ticket.

"could explain to me step by step how can I configure notification so that you can solve this problem."
No, because I don't really know what the problem is.
Define what you need to accomplish. Walk us through the process of what initiates a ticket, what you want to accomplish, and what does it not do?

There's not much to troubleshoot. If I asked you how to troubleshoot "I'm not able to send these to the client's ticket automatically", what would *you* ask me in order to get the question answered?