How to make new skin default for all agents

[jayadeep]

Hi All,

We made a new skin for agents and named it as custom and uploaded

How to make this (custom) skin default for all agents,

I updated the user_preferences table but it is not reflecting (the agent having default skin are having the same there is no change in it)

UPDATE user_preferences SET preferences_value = 'custom' WHERE
preferences_key = 'UserSkin'

Any help is appreciated in resolving this

Thanks in advance,
Jayadeep.

PS: The otrs version We use is 3.1.2

[crythias]

Framework -> Core::Web

Loader::Agent::DefaultSelectedSkin
Default value: default
The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.

Framework -> Frontend::Agent
...
Can't add your own here?
Add a file, for instance, Kernel/Config/Files/myskin.xml

Code: Select all

<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Framework">
    <ConfigItem Name="Loader::Agent::Skin###002-myskinname" Required="0" Valid="1">
        <Description Translatable="1">A description of a new skin</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="InternalName">custom</Item>
                <Item Key="VisibleName">My Skin</Item>
                <Item Key="Description">Our Company Color Scheme.</Item>
                <Item Key="HomePage">www.mycompany.com</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>