Create company and link customers

Sushy21 · Post by **Sushy21** » 24 Jul 2012, 10:08

Hello,

Can someone please tell me how to create Companies and link customers to them in OTRS 3.1.5?

Many thanks

jojo · Post by **jojo** » 24 Jul 2012, 10:09

did you read the admin manual?

Sushy21 · Post by **Sushy21** » 24 Jul 2012, 11:47

Hi,

Yes, I found the Customers and Customer Groups section but not how to do a link customers by Company and country for exemple....

Thanks,

saschast · Post by **saschast** » 16 Aug 2012, 17:40

Hi,

I had the same problem today and found the solution in the german area:

Copy the complete "# CustomerUser" section from „Defaults.pm“ to „Customer.pm“
The uncomment the line „CustomerCompanySupport => 1,“

After that I can use the company tickets

Cheers

Sushy21 · Post by **Sushy21** » 27 Aug 2012, 17:25

saschast wrote:Hi,

I had the same problem today and found the solution in the german area:

Copy the complete "# CustomerUser" section from „Defaults.pm“ to „Customer.pm“
The uncomment the line „CustomerCompanySupport => 1,“

After that I can use the company tickets

Cheers

Hi,

Many thanks for your reply.

Is there a way to do this via the "Admin section"? The person that has configured OTRS in our company is on holidays and I have no idea where to find and replace the "# CustomerUser" section...

Thanks again,
Kind regards,

Post by **crythias** » 27 Aug 2012, 19:03

Sushy21 wrote:Is there a way to do this via the "Admin section"?

No. You must modify the CustomerUser section of Config.pm. If you don't have that, copy it from Kernel/Config/Defaults.pm as saschast wrote.

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Create company and link customers

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