Hide "Options: [Customer]

[kbuchanan]

Does anyone know a way of hiding the link for "Options: [Customer]"? I only see this when create a new ticket. This link appears right above the RichText input box.

Thanks!!
Kevin

[crythias]

It's enabled if Spell Check on Ticket->Frontend::Agent is enabled

or

AdminCustomerUser Permission is rw for the current Agent.
Edit Config Settings in Framework -> Frontend::Admin::ModuleRegistration

If you want an agent to have rw permissions to manage Customers and not show this on new ticket, you can remove the TicketOption group from the dtl. Note that you'll want to remove from the first occurrence of the TicketOption marker to the second. (Probably you may want the Agents to have ro permissions and not rw, but that's up to you).