Add new field in text view screen

[diahbn]

Hi,

Anybody can help me to create a new field (i wanna put it next to queues dropdown menu) in view ticket screen page?

image001.png

any help is appreciated. Thank you very much

[crythias]

Direct way:
1) check the address bar for the appropriate .dtl filename
2) view source/inspect element on the rendered page to get information about where in the code you'd like to insert your link
3) Edit the corresponding .dtl and add the link.

There's a modular way to hide this new link from certain agents by registering the link, etc, but it's not trivial, and you'll need to understand how the other links are presented in order to do that.