Ticket Number Problem

[pizzadood]

In our current installation of OTRS, tickets that were created through e-mail seem to use a different number generator from tickets made manually. To explain further, when I create a ticket through the "New Phone Ticket" option, the system generates a ticket number using AutoIncrement.pm. However, tickets that are automatically created through e-mail uses either Date.pm or DateChecksum.pm in generating ticket numbers. Any idea as to what might cause this problem? Thanks in advance to anyone who can give time into this.

[jojo]

thats not possible. Please check if there is a second system which fetches the mail and has different settings