Time Accounting Stats

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Karlos40
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Time Accounting Stats

Post by Karlos40 »

I'm trying to report on monthly time accounted per queue by Agent. However, I seem to be getting different results if I use Time Accounted By Agent v's Agent/Owner for the X axis? Can anybody tell me why and how these two categories are different?
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crythias
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Re: Time Accounting Stats

Post by crythias »

It's possible that the owner of the ticket *may* vary from a person adding a note/time onto a ticket he doesn't own.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Karlos40
Znuny newbie
Posts: 9
Joined: 20 Apr 2012, 12:19
Znuny Version: 2.4.9
Real Name: Karl
Company: Samson

Re: Time Accounting Stats

Post by Karlos40 »

Ok. This is sort of what I thought. So in order to capture all the time of the Agents, you need to select both in your report?
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crythias
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Re: Time Accounting Stats

Post by crythias »

See here: viewtopic.php?f=60&t=12546
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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