Ola a todos,
Estou configurando o OTRS para enviar email ao abrir e fechar um ticket, o envio após a abertura está ok, mas após fechar o ticket não... Tentei a configuração no item Autoresposta<->Fila mas não obtive êxito.
Agradeço a ajuda.
Douglas.
Enviar email após fechar o Ticket
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- Znuny newbie
- Posts: 22
- Joined: 13 Aug 2012, 14:28
- Znuny Version: 6.0.29
- Real Name: Douglas Oliveira
- Company: Tractus Soluções e Serviços em TI
- Location: São Paulo - SP - Brasil
Enviar email após fechar o Ticket
DOUGLAS OLIVEIRA
OTRS v6.29 - ITSM - SO Linux with MySQL
OTRS v6.29 - ITSM - SO Linux with MySQL
-
- Znuny newbie
- Posts: 22
- Joined: 13 Aug 2012, 14:28
- Znuny Version: 6.0.29
- Real Name: Douglas Oliveira
- Company: Tractus Soluções e Serviços em TI
- Location: São Paulo - SP - Brasil
[RESOLVIDO] Re: Enviar email após fechar o Ticket
Respondendo minha pergunta....
http://wiki.otterhub.org/index.php?titl ... has_closed
Implementation
This is done in the Admin, Notification (Event) section:
Add a new Notification [Add]
Edit (Change):
Name: Close Ticket Notification
Recipient: Agent (Owner) and Customer
Event: TicketStateUpdate
State: closed successful and closed unsuccessful
Subject: Closed (<OTRS_TICKET_Title[100]>)
Text:
This ticket <OTRS_TICKET_Title[100]> has been closed.
Please don't reply to this message unless for some reason you do not feel this ticket needs to be closed.
You can track your ticket here:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerTicketZoom&TicketID=<OTRS_TICKET_TicketID>
Valid: Valid
Creditos para : crythias
http://wiki.otterhub.org/index.php?titl ... has_closed
Implementation
This is done in the Admin, Notification (Event) section:
Add a new Notification [Add]
Edit (Change):
Name: Close Ticket Notification
Recipient: Agent (Owner) and Customer
Event: TicketStateUpdate
State: closed successful and closed unsuccessful
Subject: Closed (<OTRS_TICKET_Title[100]>)
Text:
This ticket <OTRS_TICKET_Title[100]> has been closed.
Please don't reply to this message unless for some reason you do not feel this ticket needs to be closed.
You can track your ticket here:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerTicketZoom&TicketID=<OTRS_TICKET_TicketID>
Valid: Valid
Creditos para : crythias
DOUGLAS OLIVEIRA
OTRS v6.29 - ITSM - SO Linux with MySQL
OTRS v6.29 - ITSM - SO Linux with MySQL