I am trying to get the FirstResponseInMinin the statistics. I learned that I have to enable Services and SLA's to do so. Now I am looking for a way to preset both of them (the only reason to use SLA's and services is to get this data - so there is only one default value for both).
Any ideas?
Default SLA and Services
Moderator: crythias
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Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: Default SLA and Services
yep: Postmaster filter for any new Ticket and set SLA and service there
That's how I do it
That's how I do it
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting