Hi All
I need to find out some information about time allocation in OTRS. If I'm an owner and responsible for a ticket, and let's say I've spent 3 hours on that ticket. If I move the ticket to a new owner and/or responsible, does the time I've spent stay with "me", or does the new agent gain the time I've spent, once handed over to him.
Hope I'm making myself clear.
Thanks
Ant
PS - if the system doesn't allocate the time correctly this way, what is the best method for accounting for this split time?
Time Allocation
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crythias
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Re: Time Allocation
Time units stay with the creator of the article.
You may also find this HowTo of interest:
viewtopic.php?f=60&t=12546
You may also find this HowTo of interest:
viewtopic.php?f=60&t=12546
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neural
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Re: Time Allocation
Thanks for your help.
BTW - The article you refered me to was very helpful, thanks
BTW - The article you refered me to was very helpful, thanks