Missing link....Customer & Company [SOLVED]

[Rotyn]

To start with: i am pretty new to OTRS

Currently we have set up a test system to evaluate und configure the OTRS HelpDesk. Target is a worldwide release for our Service Desks incl Customer SelfDesk. So right now we are playing a lot around, trying to get it configured according our needs.

Situation:

• on the one hand there are CUSTOMERS, on the second hand there are (CUSTOMER) COMPANIES
• for BOTH I can set the "CustomerID" when creating them.....without any restrictions
• for 2 CUSTOMERS I have set the same "CustomerID"
• for one COMPANY I have set the same "CustomerID"
• If I search a ticket using the "CustomerID" I will find tickets created by both CUSTOMERS
• If checking a ticket it will display as "Customer Information" the data of the CUSTOMER
• Both customers with the same "CustomerID" using the costomer frontend can see all tickets created by both of them (company tickets)

Questions:

• Where and when - for gods sake - does the COMPANY information ever play a role?
• When checking a ticket, I can never ever figure out which COMPANY the CUSTOMER belongs to?
• Sorry guys....I am searching at the moment for the missing link between CUSTOMER and COMPANY ....how is it related?

Thx in advance
Rudy

[crythias]

add
CustomerCompanySupport => 1,

within $Self->{CustomerUser}

[Rotyn]

add
CustomerCompanySupport => 1,

within $Self->{CustomerUser}

Thanks mate....issue solved


Rudy