OTRS failure: cannot log in

Moderator: crythias

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danieldai
Znuny newbie
Posts: 36
Joined: 20 Apr 2011, 05:56
Znuny Version: 3.1.12

OTRS failure: cannot log in

Post by danieldai »

when i access our OTRS homepage (index.pl) to log in, i got error message so that i couldn't even key usernames and passwords.

the first screenshot below are what i got from firefox while second and third from internet explorer. is there any one could help me on this?

btw, seems this started happening after i run a backup job.
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OTRS version: 3.1.12
OS: CentOS 5.5
LDAP: Microsoft Active Directory
Mail system: Microsoft Exchange
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: OTRS failure: cannot log in

Post by crythias »

Delete the cache.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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