Agent to import configitem periodically [SOLVED]

[dtamajon]

I'm new in OTRS, and I have been learning for the last few days. Now I have my configuration done, including the ITSM module installed and working.

My CMDB is outside OTRS, so I have created a template to import data through a CSV and it is working properly.

Now, I would like to create an agent to invoke the import module over a file periodically, so the OTRS CMDB is updated with the incoming data.

I know I have to create a file my agent file (hardwareImportAgent.pm) in '<OTRS path>/Kernel/System/GenericAgent'. But I don't know how to invoke import procedure in 'run' function, and what should I operate in 'new' function.

Thanks for your help!!

[Wolfgangf]

why don't you use the "Import/Export" modules for that?

[dtamajon]

I have used the module to test my templates... but I need to do it every day... so it's a work for an agent, not for a human being.

What I want to do is to invoke the "Import/Export" module from an agent... how can I do it?

[crythias]

I have used the module to test my templates... but I need to do it every day

so run it scheduled as a task or cron job.

[dtamajon]

Ok, that's a good solution... but I don't figure out how to call the module from cron, without authentication and the input type file for telling where is the file to import.

I can do something like this, but it won't work because input type file must be used on 'post' statements, not 'get' (maybe I'm wrong?):
{cron schedule} wget http://localhost/otrs/index.pl?Action=A ... myfile.csv

And even if it works, it should be authenticated to execute that sentence. I have seen the source code, and the login form is sent by post too.

If you tell me to write a Perl script to do that, I'm at the beginning...

[crythias]

viewtopic.php?t=9351&p=36571#p36657

[dtamajon]

Thank you! I had read that thread before but I lost the module reference in my mind.

Now it's working!!

The complete sentence I use is:

perl /opt/otrs/bin/ImportExport.pl -n <templateId> -a import -i <filenameToImport>