About MasterSlave Dynamic Field

[yuri0001]

Hi!
When learning the mechanism of the module OTRS MasterSlave - saw that in the dynamic field MasterSlave in the config (blob) of table - dynamic_field store the values such SlaveOf: 9900014 (Ticket #).
Q: How much will be the list of these values after some time after creating of much master tickets?
Experiments show that after the closing of such tickets - field value of MasterSlave dynamic field not disappear, ie - it's number growing.

[yuri0001]

Is there any opinions about this. Maybe I'm wrong?

[crythias]

How much will be the list of these values after some time after creating of much master tickets?

big, I suppose. much like your ticket id will be after some time after creating of much tickets.

[yuri0001]

I understand your humor , but! This is a dead end.

[crythias]

I don't understand the question, or the intent of what the question's answer means to you.

[yuri0001]

My apologies, I did not want to offend anyone.
Just seems to me that such a mechanism is not convenient for the agent, because, over time, involves the selection of the ever increasing list. I wanted to check whether I understand how it works.
Thank you!

[crythias]

I'm not offended. :)

So, you're saying that the MasterSlave link to master will increase as the number of Masters increase, and therefore, there will be a larger selection list from which to choose Masters(?), but that (in your estimation), a closed Master should no longer be listed?

I suppose the first part should make sense, and the second part ... well, you'll want to clean it up, perhaps?
http://www.otrs.com/en/software/otrs-he ... ter-slave/

[yuri0001]

I fear that the increase in the number of values ​​in the dynamic field of Master Slave, first difficult choice of agent required value, which, by the way, as a rule, be the end of the list, and secondly reduce productivity because processing blob field is not fast.
The closure of these tickets does not clean the list (I checked). This is understandable, since cleaning list, as I understand it, can destroy the relationship between tickets if I wants to view them after closing.