AD account info cannot be showed correctly

[adamjwchen]

Hi,
I have OTRS 3.1.10 installed on CentOS 6.3. I also setup the LDAP Active Directory sync. I found out the synced account information such as last name and first name in Chinese cannot be displayed correct. Is there any solution I can do to fix the problem.

[crythias]

Yes, check this:

Code: Select all

           # if both your frontend and your LDAP are unicode, use this:
            SourceCharset => 'utf-8',
            DestCharset   => 'utf-8',
            # if your frontend is unicode and the charset of your
            # ldap server is iso-8859-1, use these options.
            # SourceCharset => 'iso-8859-1',
            # DestCharset => 'utf-8',

Edit: it may not be iso-8859-1, but you'd be more aware of the encoding than I for Chinese.
or you may need to change the protocol:

Code: Select all

            Params => {
                port => 389,
                timeout => 120,
                async => 0,
                version => 3, #<-- this may be helpful if you didn't include it.
            },