Autoresponse not working

waelkd · Post by **waelkd** » 10 Sep 2012, 14:46

Good day guys,

So i configured everything within otrs , exactly as i did with the other server, but the only difference is when a customer send us a ticket the system isnt opening a ticket , the system isnt sending an automated email . Any idea on what i might have done wrong?

Is it a system error or maybe a server error.

Please advise.

Thank you

Post by **crythias** » 10 Sep 2012, 15:04

waelkd wrote:when a customer send us a ticket the system isnt opening a ticket

Because it's not fetching mail. Check your cron setup.

waelkd · Post by **waelkd** » 10 Sep 2012, 15:13

crythias wrote:
waelkd wrote:when a customer send us a ticket the system isnt opening a ticket
Because it's not fetching mail. Check your cron setup.

when i click on the fetch button "manually" the system fetches the test emails i have sent to otrs, so i doubt cron setup is causing the problem, but lets say it is , i goto otrs/otrs/bin/otrs.cron4win32.pl right, i opening it , its a txt file. what should i change there?

Post by **crythias** » 10 Sep 2012, 15:19

waelkd wrote:when i click on the fetch button "manually" the system fetches the test emails i have sent to otrs, so i doubt cron setup is causing the problem

If manual works and automatic doesn't, cron would be my first guess, not one that I'd discard.

waelkd wrote: i goto otrs/otrs/bin/otrs.cron4win32.pl right

No. you'd make sure that CronW service is running and wait 10 minutes or whatever the otrs/var/cron/postmaster_mailbox.dist (?) entry says.

waelkd · Post by **waelkd** » 10 Sep 2012, 15:41

crythias wrote:
waelkd wrote:when i click on the fetch button "manually" the system fetches the test emails i have sent to otrs, so i doubt cron setup is causing the problem
If manual works and automatic doesn't, cron would be my first guess, not one that I'd discard.

waelkd wrote: i goto otrs/otrs/bin/otrs.cron4win32.pl right
No. you'd make sure that CronW service is running and wait 10 minutes or whatever the otrs/var/cron/postmaster_mailbox.dist (?) entry says.

yeah i opened this file it has
fetch emails every 10 minutes*/10 * * * *

so i changed the /10 to /1 right

Post by **crythias** » 10 Sep 2012, 15:44

waelkd wrote:so i changed the /10 to /1 right

In my opinion, I'd use "3"... but then again I think fetching 20 or 60 times an hour is a bit much. I'm more apt to go with procmail to handle instantly, but that's not necessarily an option for Windows.

fetching every minute is problematic if you expect high volumes of tickets that may take longer than 60 seconds to process. You'll start getting "Postmaster already running" and such.

waelkd · Post by **waelkd** » 10 Sep 2012, 15:57

crythias wrote:
waelkd wrote:so i changed the /10 to /1 right
In my opinion, I'd use "3"... but then again I think fetching 20 or 60 times an hour is a bit much. I'm more apt to go with procmail to handle instantly, but that's not necessarily an option for Windows.

fetching every minute is problematic if you expect high volumes of tickets that may take longer than 60 seconds to process. You'll start getting "Postmaster already running" and such.

so i changed the number from 1 to 2 and 3 and so on, but still when i send otrs system an email am not getting an automated response.

Any idea why?

Post by **crythias** » 10 Sep 2012, 16:35

Yes. the queue that receives the message has no assigned autoresponse, or your logs will tell you a different story. You could search the forum for this information, I've answered this multiple times.

rey90 · Post by **rey90** » 11 Sep 2012, 09:12

i have nearly the same problem... restarting the cron daemon was the solution

waelkd · Post by **waelkd** » 14 Sep 2012, 22:31

hye again,Guys i tried everything, restarting cron, setting emails, fetching emails, changing cron to 1, ive tried everything , and still not working, i send an email and the system isnt sending me an automated ticket.

Anymore ideas?

Edit: btw , can you state the steps of restarting cron, step by step? thanks

Post by **crythias** » 14 Sep 2012, 22:49

restart the service in windows.

Post by **crythias** » 15 Sep 2012, 01:28

waelkd wrote: i send an email and the system isnt sending me an automated ticket.

Is the ticket being generated? (This isn't the same answer as the system isn't sending the automated ticket.)
Is the ticket getting to a queue?
Does the queue have an assigned autoresponse?
Does the system log (otrs.log) indicate that a ticket was fetched?
Does the system log indicate that a ticket was attempted to be created?
Does the system log indicate that a response was issued?
Does the system log indicate that the response was [un]successful?
Is the message being sent to your junk box?

waelkd · Post by **waelkd** » 16 Sep 2012, 21:50

crythias wrote:
waelkd wrote: i send an email and the system isnt sending me an automated ticket.
Is the ticket being generated? (This isn't the same answer as the system isn't sending the automated ticket.)

what do you mean by ticket being geenrated? when i click on fetch i get the ticket into my otrs mailbox

Is the ticket getting to a queue?

Tickets in my ques are 0, so i guess not

Does the queue have an assigned autoresponse?

yes i ve assigned them to xxx@domain.com

Does the system log (otrs.log) indicate that a ticket was fetched?

i can see the ticket in my otrs inbox so i think yes

Does the system log indicate that a ticket was attempted to be created?

no idea how to chk, is it in system log, or performance log?

Does the system log indicate that a response was issued?

same answer as above

Does the system log indicate that the response was [un]successful?

no idea

Is the message being sent to your junk box?

i have junk,misc,postmaster and raw, so i have assigned my email to junk , should i change it to postmaster?

EDIT: btw when i click the agent shape above the dashboard

tells me My locked tickets :ALL , please check above pic. am i doing something wrong?

thanks

Post by **crythias** » 16 Sep 2012, 22:29

waelkd wrote:what do you mean by ticket being geenrated? when i click on fetch i get the ticket into my otrs mailbox

That doesn't count to answer "I send an email and the system isn't sending me an automated ticket." That tells me that the ticket gets created when you manually press fetch.
There are now two issues to tackle:
1) Can you get a ticket into your otrs mailboxQueue without pressing fetch?
2) Does the new ticket send an autoresponse?

waelkd wrote:Tickets in my ques are 0, so i guess not

Doesn't count as an answer. Either the ticket is created or it isn't. The fact that your "My Queues" doesn't increase means you don't have the queue highlighted as a "My Queue" in preferences -- that is, if the ticket is created

waelkd wrote:yes i ve assigned them to xxx@domain.com

No, you don't assign an autoresponse to an email address. You assign an autoresponse to a queue. Customers get autoresponses (from the email address). Agents get notifications -- if they have notifications enabled in their preferences and the queue is highlighted in their My Queues.

waelkd wrote:Does the system log indicate that a ticket was attempted to be created?

no idea how to chk, is it in system log, or performance log?

The system log is in the system log. In windows, this would be a file called otrs.log. In Linux, this would be clicking on System Log in the Admin page.

waelkd wrote:i have junk,misc,postmaster and raw, so i have assigned my email to junk , should i change it to postmaster?

No. If everything else is correct and OTRS is generating the notification properly, "Junk" in this case would be "Spam" or other designation in the recipient's email box (unrelated to OTRS).

waelkd wrote:tells me My locked tickets :ALL , please check above pic. am i doing something wrong?

No. You clicked the picture and it went to the proper link.

waelkd · Post by **waelkd** » 16 Sep 2012, 22:47

crythias wrote: 1) Can you get a ticket into your otrs mailboxQueue without pressing fetch?
2) Does the new ticket send an autoresponse?

1) yes
2)no

Doesn't count as an answer. Either the ticket is created or it isn't. The fact that your "My Queues" doesn't increase means you don't have the queue highlighted as a "My Queue" in preferences -- that is, if the ticket is created

yes ticket is created, i rechecked

No, you don't assign an autoresponse to an email address. You assign an autoresponse to a queue. Customers get autoresponses (from the email address). Agents get notifications -- if they have notifications enabled in their preferences and the queue is highlighted in their My Queues.

yeah that what i mean, it doesnt work

The system log is in the system log. In windows, this would be a file called otrs.log. In Linux, this would be clicking on System Log in the Admin page.]

noted

No. If everything else is correct and OTRS is generating the notification properly, "Junk" in this case would be "Spam" or other designation in the recipient's email box (unrelated to OTRS).
understood

No. You clicked the picture and it went to the proper link.

ok

waelkd · Post by **waelkd** » 16 Sep 2012, 23:32

Man i really dont know what more to do, ive been banging my head to the wall for almost two weeks and still nothing.

I have an idea though, i am willing to give you admin access and all the needed credentials, just look at it, tell me what am i doing wrong.

just point it out.

Your help is greatly appreciated.

Thank you.

Post by **crythias** » 16 Sep 2012, 23:39

Backing up a bit:
*Who* is not getting the automatic notification of new ticket?
If it's an agent, that's in the agent's preferences, notifications yes, queue highlighted in "My Queues"
If it's a customer, it's because the autoresponse is not attached to the queue in which the ticket is created.

This assumes that outbound SMTP works and is not generally the culprit.
"How can I tell?"
look at the logs.
"Where are the logs?"
... in Windows, this would be otrs.log. If in linux, this would be "System Log" or syslog or messages or ...
"What should I look for?"
Error messages, or indication that email has been sent upon creation of ticket.
"What if there is no indication that an email has been sent?"
Then it means the first two things I wrote in this post need to be addressed.
"What if the log says it's been sent successfully?"
Then it means the message is blocked at the recipient. Not OTRS problem.
"What if the log says it can't send/impossible to send?"
Then you need to figure out if you're sending to valid email address or other SMTP issues.

waelkd · Post by **waelkd** » 17 Sep 2012, 00:54

ill check the logs tomorrow

One thing though, when i manualy reply to a ticket , it works fine. so this rules out smtp config. error

waelkd · Post by **waelkd** » 17 Sep 2012, 09:01

ok so here it goes,

I changed the recieving email to gmail and everything worked fine, it is only when i place an email from easycgi.com the system doesnt send emails.

although emails are recieved by que, and smtp is working fine on easycgi, but its the autoresponse thats not wokring.

Any advise on this?

Post by **crythias** » 17 Sep 2012, 13:13

Please confirm:

waelkd wrote:I changed the recieving email to gmail and everything worked fine,

What does that mean? "I changed the receiving email to gmail"? What exactly did you change?
Does this mean, "I sent a ticket request from a gmail account and the gmail account received an autoresponse"?

waelkd wrote: the autoresponse thats not wokring.

What do the logs say?

Literally paste the relevant lines from the log here.

waelkd · Post by **waelkd** » 17 Sep 2012, 14:48

crythias wrote:Please confirm:
What does that mean? "I changed the receiving email to gmail"? What exactly did you change?
Does this mean, "I sent a ticket request from a gmail account and the gmail account received an autoresponse"?
i changed the smtp and pop email from xx@mydomain.com to xxxx@gmail.com

waelkd wrote: the autoresponse thats not wokring.
What do the logs say?

Literally paste the relevant lines from the log here.

here it goes

[Tue Sep 11 23:46:30 2012][Notice][Kernel::System::Package::RepositoryGet] No such package: Support-1.3.3!
[Tue Sep 11 23:46:49 2012][Error][Kernel::Modules::AgentTicketSearch::new][44] Got no DBObject!
[Tue Sep 11 23:46:49 2012][Error][Kernel::Modules::AgentTicketSearch::new][44] Got no DBObject!
[Tue Sep 11 23:51:56 2012][Error][Kernel::Modules::AgentTicketSearch::new][44] Got no DBObject!
[Tue Sep 11 23:51:56 2012][Error][Kernel::Modules::AgentTicketSearch::new][44] Got no DBObject!
[Tue Sep 11 23:52:33 2012][Error][Kernel::System::Email::SMTPS::Send][161] Can't use from 'noc.monty.mobile@gmail.com': 5305.5.1 Authentication Required. Learn more at

5.5.1 http://support.google.com/mail/bin/answ ... swer=14257 ht18sm10829956bkc.16

! Enable Net::SMTP::SSL debug for more info!
[Tue Sep 11 23:52:33 2012][Info][Kernel::System::Email::Send] Error sending message
[Tue Sep 11 23:52:34 2012][Error][Kernel::Output::HTML::Layout::Error][1146] SecureMode active!
[Tue Sep 11 23:52:34 2012][Error][Kernel::Output::HTML::Layout::Error][1146] SecureMode active!
[Tue Sep 11 23:52:52 2012][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 198.144.107.121).
[Tue Sep 11 23:55:37 2012][Notice][Kernel::System::User::UserAdd] User: 'Noc' ID: '2' created successfully (1)!
[Tue Sep 11 23:55:37 2012][Notice][Kernel::System::User::SetPassword] User: 'Noc' changed password successfully!
[Wed Sep 12 00:00:07 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000018/2 04] created (TicketID=2,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 00:00:07 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 00:09:03 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000027/10 04] created (TicketID=3,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 00:09:06 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"wael kdouh" <wael.kaddouh@montyholding.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000027] RE: 10 04;
[Wed Sep 12 00:09:06 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000027] (TicketID=3, ArticleID=4) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Wed Sep 12 00:09:07 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 00:11:09 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000036/10 10] created (TicketID=4,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 00:11:20 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000045/10 10] created (TicketID=5,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 00:16:47 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000054/10 10] created (TicketID=6,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 00:16:48 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 00:17:20 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000063/10 17] created (TicketID=7,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 00:17:21 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 00:20:07 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000072/test 1] created (TicketID=8,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 00:20:08 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 00:33:46 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000081/10 33] created (TicketID=9,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 00:33:46 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 00:40:48 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000091/10 40] created (TicketID=10,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 00:45:50 2012][Error][Kernel::System::Email::Sendmail::Send][68] No such binary: /usr/sbin/sendmail!
[Wed Sep 12 00:45:50 2012][Info][Kernel::System::Email::Send] Error sending message
[Wed Sep 12 00:45:50 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2167] Impossible to send message to: waelkd@gmail.com, .
[Wed Sep 12 00:46:02 2012][Error][Kernel::System::Email::SMTP::Send][117] Can't connect to smtp.gmail.com: Bad file descriptor!
[Wed Sep 12 00:46:02 2012][Info][Kernel::System::Email::Send] Error sending message
[Wed Sep 12 00:46:02 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2167] Impossible to send message to: waelkd@gmail.com, .
[Wed Sep 12 00:52:45 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'waelkd@gmail.com,' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAnswer, Subject => Re: [Ticket#2012091210000091] 10 40;
[Wed Sep 12 01:00:01 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to pop.gmail.com: Unable to connect to pop.gmail.com: IO::Socket::INET: connect: timeout

[Wed Sep 12 01:03:27 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to pop.gmail.com: Unable to connect to pop.gmail.com: IO::Socket::INET: connect: timeout

[Wed Sep 12 01:03:46 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to pop.gmail.com: Unable to connect to pop.gmail.com: IO::Socket::INET: connect: timeout

[Wed Sep 12 01:05:50 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to pop.gmail.com: Unable to connect to pop.gmail.com: IO::Socket::INET: connect: timeout

[Wed Sep 12 01:06:32 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to pop.gmail.com: Unable to connect to pop.gmail.com: IO::Socket::INET: connect: timeout

[Wed Sep 12 01:08:22 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to pop.gmail.com: Unable to connect to pop.gmail.com: IO::Socket::INET: connect: timeout

[Wed Sep 12 01:10:01 2012][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (yourhost.example.com/2960)!
[Wed Sep 12 01:10:02 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to pop.gmail.com: Unable to connect to pop.gmail.com: IO::Socket::INET: connect: timeout

[Wed Sep 12 01:13:57 2012][Notice][main::_start] Scheduler Service is starting...!
[Wed Sep 12 01:13:58 2012][Notice][main::_start] Scheduler Service start! PID 1132
[Wed Sep 12 01:21:36 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000107/10 40] created (TicketID=11,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 01:21:37 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000116/10 40] created (TicketID=12,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 01:21:41 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'wael kaddouh <waelkd@gmail.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000107] RE: 10 40;
[Wed Sep 12 01:21:41 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000107] (TicketID=11, ArticleID=25) to 'wael kaddouh <waelkd@gmail.com>'.
[Wed Sep 12 01:21:41 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'wael kaddouh <waelkd@gmail.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000116] RE: 10 40;
[Wed Sep 12 01:21:41 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000116] (TicketID=12, ArticleID=24) to 'wael kaddouh <waelkd@gmail.com>'.
[Wed Sep 12 01:21:42 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000125/10 36] created (TicketID=13,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 01:21:42 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000134/10 36] created (TicketID=14,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 01:21:45 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"wael kdouh" <wael.kaddouh@montyholding.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000134] RE: 10 36;
[Wed Sep 12 01:21:45 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000134] (TicketID=14, ArticleID=29) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Wed Sep 12 01:21:46 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"wael kdouh" <wael.kaddouh@montyholding.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000125] RE: 10 36;
[Wed Sep 12 01:21:46 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000125] (TicketID=13, ArticleID=28) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Wed Sep 12 01:21:46 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000143/10 53] created (TicketID=15,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 01:21:46 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000152/10 53] created (TicketID=16,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 01:21:49 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"wael kdouh" <wael.kaddouh@montyholding.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000143] RE: 10 53;
[Wed Sep 12 01:21:49 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000143] (TicketID=15, ArticleID=31) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Wed Sep 12 01:21:49 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"wael kdouh" <wael.kaddouh@montyholding.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000152] RE: 10 53;
[Wed Sep 12 01:21:49 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000152] (TicketID=16, ArticleID=33) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Wed Sep 12 01:21:50 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000161/10 55] created (TicketID=17,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 01:21:50 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000171/10 55] created (TicketID=18,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 01:21:53 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"wael kdouh" <wael.kaddouh@montyholding.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000171] RE: 10 55;
[Wed Sep 12 01:21:53 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000171] (TicketID=18, ArticleID=37) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Wed Sep 12 01:21:53 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 4 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 01:21:54 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"wael kdouh" <wael.kaddouh@montyholding.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000161] RE: 10 55;
[Wed Sep 12 01:21:54 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000161] (TicketID=17, ArticleID=35) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Wed Sep 12 01:21:54 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 4 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 01:29:51 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to pop.gmail.com: Unable to connect to pop.gmail.com: IO::Socket::INET: connect: timeout

[Wed Sep 12 01:30:01 2012][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (yourhost.example.com/2328)!
[Wed Sep 12 01:30:02 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to pop.gmail.com: Unable to connect to pop.gmail.com: IO::Socket::INET: connect: timeout

[Wed Sep 12 01:30:32 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to pop.gmail.com: Unable to connect to pop.gmail.com: IO::Socket::INET: connect: timeout

[Wed Sep 12 01:32:59 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000189/test56] created (TicketID=19,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 01:33:03 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'Ahmad Ezz <ahmad.ezz@montymobile.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000189] RE: test56;
[Wed Sep 12 01:33:03 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000189] (TicketID=19, ArticleID=39) to 'Ahmad Ezz <ahmad.ezz@montymobile.com>'.
[Wed Sep 12 01:33:03 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 01:54:14 2012][Notice][Kernel::System::AuthSession::DB::CheckSessionID] RemoteIP of '101f3434bbdba4cd968172ed4b1690452d' (198.144.107.121) is different with the request IP (77.42.153.214). Don't grant access!!! Disable config 'SessionCheckRemoteIP' if you don't want this!
[Wed Sep 12 01:54:14 2012][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 101f3434bbdba4cd968172ed4b1690452d.
[Wed Sep 12 01:54:17 2012][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 77.42.153.214).
[Wed Sep 12 01:54:24 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000198/test] created (TicketID=20,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 01:54:28 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'Ahmad Ezz <ahmad.ezz@montymobile.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000198] RE: test;
[Wed Sep 12 01:54:28 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000198] (TicketID=20, ArticleID=41) to 'Ahmad Ezz <ahmad.ezz@montymobile.com>'.
[Wed Sep 12 01:54:28 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000205/11 54] created (TicketID=21,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 01:54:32 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"wael kdouh" <wael.kaddouh@montyholding.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000205] RE: 11 54;
[Wed Sep 12 01:54:32 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000205] (TicketID=21, ArticleID=43) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Wed Sep 12 01:54:33 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 2 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 02:00:22 2012][Notice][Kernel::System::AuthSession::DB::CheckSessionID] RemoteIP of '1029d7b8b37cb5827f7d50213cf831ed01' (77.42.153.214) is different with the request IP (62.84.86.242). Don't grant access!!! Disable config 'SessionCheckRemoteIP' if you don't want this!
[Wed Sep 12 02:00:22 2012][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 1029d7b8b37cb5827f7d50213cf831ed01.
[Wed Sep 12 02:00:22 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000214/test56] created (TicketID=22,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 02:00:24 2012][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 62.84.86.242).
[Wed Sep 12 02:00:24 2012][Error][Kernel::Output::HTML::Layout::ChallengeTokenCheck][1062] Invalid Challenge Token!
[Wed Sep 12 02:00:31 2012][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 62.84.86.242).
[Wed Sep 12 02:00:31 2012][Error][Kernel::Output::HTML::Layout::ChallengeTokenCheck][1062] Invalid Challenge Token!
[Wed Sep 12 02:00:48 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000223/test56] created (TicketID=23,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 02:02:22 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'Ahmad Ezz <ahmad.ezz@montymobile.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000223] RE: test56;
[Wed Sep 12 02:02:22 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000223] (TicketID=23, ArticleID=47) to 'Ahmad Ezz <ahmad.ezz@montymobile.com>'.
[Wed Sep 12 02:02:22 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 02:03:25 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'Ahmad Ezz <ahmad.ezz@montymobile.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000214] RE: test56;
[Wed Sep 12 02:03:25 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000214] (TicketID=22, ArticleID=45) to 'Ahmad Ezz <ahmad.ezz@montymobile.com>'.
[Wed Sep 12 02:03:39 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 02:03:44 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000232/test] created (TicketID=24,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 02:03:59 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'Ahmad Ezz <ahmadezzeddine@gmail.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000232] RE: test;
[Wed Sep 12 02:03:59 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000232] (TicketID=24, ArticleID=49) to 'Ahmad Ezz <ahmadezzeddine@gmail.com>'.
[Wed Sep 12 02:04:01 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000241/test] created (TicketID=25,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 02:04:04 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 02:04:11 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'Ahmad Ezz <ahmadezzeddine@gmail.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000241] RE: test;
[Wed Sep 12 02:04:11 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000241] (TicketID=25, ArticleID=51) to 'Ahmad Ezz <ahmadezzeddine@gmail.com>'.
[Wed Sep 12 02:04:21 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 02:06:11 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000251/Testing] created (TicketID=26,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 02:06:15 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"Mahmoud" <Mahmoud.abouzeid@montyholding.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000251] RE: Testing;
[Wed Sep 12 02:06:15 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000251] (TicketID=26, ArticleID=53) to '"Mahmoud" <Mahmoud.abouzeid@montyholding.com>'.
[Wed Sep 12 02:06:16 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 02:10:00 2012][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (yourhost.example.com/572)!
[Wed Sep 12 02:20:01 2012][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (yourhost.example.com/572)!
[Wed Sep 12 02:30:01 2012][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (yourhost.example.com/572)!
[Wed Sep 12 02:36:32 2012][Notice][Kernel::System::AuthSession::DB::CheckSessionID] RemoteIP of '101a15e7fac943bb65cdfc19f9918fbd5c' (62.84.86.242) is different with the request IP (209.73.132.170). Don't grant access!!! Disable config 'SessionCheckRemoteIP' if you don't want this!
[Wed Sep 12 02:36:32 2012][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 101a15e7fac943bb65cdfc19f9918fbd5c.
[Wed Sep 12 02:40:01 2012][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (yourhost.example.com/572)!
[Wed Sep 12 02:50:01 2012][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (yourhost.example.com/572)!
[Wed Sep 12 03:00:01 2012][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (yourhost.example.com/572)!
[Wed Sep 12 03:10:01 2012][Notice][Kernel::System::PID::PIDCreate] Removed PID (PostMasterMailbox/yourhost.example.com/572, because 1 hour old!
[Wed Sep 12 08:55:01 2012][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 1085985eedd2db6a9e69b5480f126f3c30.
[Wed Sep 12 23:38:13 2012][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 198.144.107.139).
[Thu Sep 13 00:00:11 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:05:30 2012][Error][Kernel::System::User::UserAdd][370] Duplicate entry 'Noc' for key 'users_login', SQL: 'INSERT INTO users (title, first_name, last_name, login, pw, valid_id, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?,
'2012-09-13 00:05:30'
, ?,
'2012-09-13 00:05:30'
, ?)'
[Thu Sep 13 00:06:19 2012][Error][Kernel::System::User::UserAdd][370] Duplicate entry 'Noc' for key 'users_login', SQL: 'INSERT INTO users (title, first_name, last_name, login, pw, valid_id, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?,
'2012-09-13 00:06:19'
, ?,
'2012-09-13 00:06:19'
, ?)'
[Thu Sep 13 00:06:51 2012][Notice][Kernel::System::User::UserAdd] User: 'Noc1' ID: '3' created successfully (1)!
[Thu Sep 13 00:06:51 2012][Notice][Kernel::System::User::SetPassword] User: 'Noc1' changed password successfully!
[Thu Sep 13 00:10:10 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:20:13 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:21:46 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Thu Sep 13 00:21:47 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Thu Sep 13 00:21:47 2012][Error][main::_AutoRestart][666] Could not start-up new Scheduler instance.
[Thu Sep 13 00:21:48 2012][Notice][main::_start] Scheduler Service is starting...!
[Thu Sep 13 00:21:49 2012][Notice][main::_start] Scheduler Service start! PID 2228
[Thu Sep 13 00:21:49 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Thu Sep 13 00:21:50 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Thu Sep 13 00:21:51 2012][Error][main::_AutoRestart][666] Could not start-up new Scheduler instance.
[Thu Sep 13 00:21:52 2012][Notice][main::_start] Scheduler Service is starting...!
[Thu Sep 13 00:21:53 2012][Notice][main::_start] Scheduler Service start! PID 324
[Thu Sep 13 00:23:16 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:23:31 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:23:39 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:23:39 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:24:18 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:24:36 2012][Error][Kernel::System::MailAccount::POP3::Fetch][128] POP3: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:25:03 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:25:33 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Thu Sep 13 00:25:34 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Thu Sep 13 00:25:35 2012][Error][main::_AutoRestart][666] Could not start-up new Scheduler instance.
[Thu Sep 13 00:25:36 2012][Notice][main::_start] Scheduler Service is starting...!
[Thu Sep 13 00:25:37 2012][Notice][main::_start] Scheduler Service start! PID 2940
[Thu Sep 13 00:25:55 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:28:31 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:28:48 2012][Error][Kernel::System::MailAccount::IMAP::_Fetch][127] IMAP: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:29:00 2012][Error][Kernel::System::MailAccount::IMAPS::_Fetch][127] IMAPS: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:30:31 2012][Error][Kernel::System::MailAccount::POP3::Fetch][128] POP3: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:30:56 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:31:12 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:32:32 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to montyoffice.easycgi.com: * BYE Disconnected for inactivity.

[Thu Sep 13 00:33:07 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to montyoffice.easycgi.com: * BYE Disconnected for inactivity.

[Thu Sep 13 00:33:58 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:39:46 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Thu Sep 13 00:39:48 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Thu Sep 13 00:39:48 2012][Error][main::_AutoRestart][666] Could not start-up new Scheduler instance.
[Thu Sep 13 00:39:49 2012][Notice][main::_start] Scheduler Service is starting...!
[Thu Sep 13 00:39:50 2012][Notice][main::_start] Scheduler Service start! PID 2840
[Thu Sep 13 00:39:50 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Thu Sep 13 00:39:51 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Thu Sep 13 00:39:52 2012][Error][main::_AutoRestart][666] Could not start-up new Scheduler instance.
[Thu Sep 13 00:39:53 2012][Notice][main::_start] Scheduler Service is starting...!
[Thu Sep 13 00:39:54 2012][Notice][main::_start] Scheduler Service start! PID 2828
[Thu Sep 13 00:40:08 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user noc@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 00:50:07 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091310000016/10 01] created (TicketID=27,Queue=Junk,Priority=3 normal,State=new)
[Thu Sep 13 00:50:09 2012][Error][Kernel::System::Email::SMTPS::Send][137] Can't connect to montyoffice.easycgi.com: Bad file descriptor!
[Thu Sep 13 00:50:09 2012][Info][Kernel::System::Email::Send] Error sending message
[Thu Sep 13 00:50:09 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2167] Impossible to send message to: "wael kdouh" <wael.kaddouh@montyholding.com> .
[Thu Sep 13 00:50:09 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091310000016] (TicketID=27, ArticleID=) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Thu Sep 13 00:50:09 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from ghina@montymobile.com/montyoffice.easycgi.com.
[Thu Sep 13 00:50:40 2012][Notice][Kernel::System::User::UserAdd] User: 'ghina' ID: '4' created successfully (1)!
[Thu Sep 13 00:50:40 2012][Notice][Kernel::System::User::SetPassword] User: 'ghina' changed password successfully!
[Thu Sep 13 00:55:26 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091310000025/10 55] created (TicketID=28,Queue=Junk,Priority=3 normal,State=new)
[Thu Sep 13 00:55:28 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091310000034/10 55] created (TicketID=29,Queue=Junk,Priority=3 normal,State=new)
[Thu Sep 13 00:55:28 2012][Error][Kernel::System::Email::SMTPS::Send][137] Can't connect to montyoffice.easycgi.com: Bad file descriptor!
[Thu Sep 13 00:55:28 2012][Info][Kernel::System::Email::Send] Error sending message
[Thu Sep 13 00:55:28 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2167] Impossible to send message to: "wael kdouh" <wael.kaddouh@montyholding.com> .
[Thu Sep 13 00:55:28 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091310000025] (TicketID=28, ArticleID=) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Thu Sep 13 00:55:28 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from ghina@montymobile.com/montyoffice.easycgi.com.
[Thu Sep 13 00:55:30 2012][Error][Kernel::System::Email::SMTPS::Send][137] Can't connect to montyoffice.easycgi.com: Bad file descriptor!
[Thu Sep 13 00:55:30 2012][Info][Kernel::System::Email::Send] Error sending message
[Thu Sep 13 00:55:30 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2167] Impossible to send message to: "wael kdouh" <wael.kaddouh@montyholding.com> .
[Thu Sep 13 00:55:30 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091310000034] (TicketID=29, ArticleID=) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Thu Sep 13 00:55:30 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from ghina@montymobile.com/montyoffice.easycgi.com.
[Thu Sep 13 00:57:57 2012][Error][Kernel::System::Email::SMTPS::Send][137] Can't connect to montyoffice.easycgi.com: Bad file descriptor!
[Thu Sep 13 00:57:57 2012][Info][Kernel::System::Email::Send] Error sending message
[Thu Sep 13 00:57:57 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2167] Impossible to send message to: wael.kaddouh@montyholding.com, .
[Thu Sep 13 01:00:07 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091310000043/10 51] created (TicketID=30,Queue=Junk,Priority=3 normal,State=new)
[Thu Sep 13 01:00:09 2012][Error][Kernel::System::Email::SMTPS::Send][137] Can't connect to montyoffice.easycgi.com: Bad file descriptor!
[Thu Sep 13 01:00:09 2012][Info][Kernel::System::Email::Send] Error sending message
[Thu Sep 13 01:00:09 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2167] Impossible to send message to: "wael kdouh" <wael.kaddouh@montyholding.com> .
[Thu Sep 13 01:00:09 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091310000043] (TicketID=30, ArticleID=) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Thu Sep 13 01:00:09 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from ghina@montymobile.com/montyoffice.easycgi.com.
[Thu Sep 13 01:02:30 2012][Error][Kernel::System::Email::SMTPS::Send][137] Can't connect to montyoffice.easycgi.com: Bad file descriptor!
[Thu Sep 13 01:02:30 2012][Info][Kernel::System::Email::Send] Error sending message
[Thu Sep 13 01:02:30 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2167] Impossible to send message to: wael.kaddouh@montyholding.com, .
[Thu Sep 13 01:02:58 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Thu Sep 13 01:03:00 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Thu Sep 13 01:03:00 2012][Error][main::_AutoRestart][666] Could not start-up new Scheduler instance.
[Thu Sep 13 01:03:01 2012][Notice][main::_start] Scheduler Service is starting...!
[Thu Sep 13 01:03:02 2012][Notice][main::_start] Scheduler Service start! PID 2260
[Thu Sep 13 01:03:43 2012][Error][Kernel::System::Email::SMTPS::Send][137] Can't connect to montyoffice.easycgi.com: Bad file descriptor!
[Thu Sep 13 01:03:43 2012][Info][Kernel::System::Email::Send] Error sending message
[Thu Sep 13 01:03:43 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2167] Impossible to send message to: wael.kaddouh@montyholding.com, .
[Thu Sep 13 01:09:38 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Thu Sep 13 01:09:39 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Thu Sep 13 01:09:39 2012][Error][main::_AutoRestart][666] Could not start-up new Scheduler instance.
[Thu Sep 13 01:09:40 2012][Notice][main::_start] Scheduler Service is starting...!
[Thu Sep 13 01:09:41 2012][Notice][main::_start] Scheduler Service start! PID 2476
[Thu Sep 13 01:09:41 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Thu Sep 13 01:09:42 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Thu Sep 13 01:09:43 2012][Error][main::_AutoRestart][666] Could not start-up new Scheduler instance.
[Thu Sep 13 01:09:44 2012][Notice][main::_start] Scheduler Service is starting...!
[Thu Sep 13 01:09:45 2012][Notice][main::_start] Scheduler Service start! PID 3008
[Thu Sep 13 01:10:39 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Thu Sep 13 01:10:40 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Thu Sep 13 01:10:41 2012][Notice][main::_start] Scheduler Service is starting...!
[Thu Sep 13 01:10:42 2012][Notice][main::_start] Scheduler Service start! PID 2248
[Thu Sep 13 01:10:42 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Thu Sep 13 01:10:43 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Thu Sep 13 01:10:45 2012][Notice][main::_start] Scheduler Service is starting...!
[Thu Sep 13 01:10:46 2012][Notice][main::_start] Scheduler Service start! PID 1920
[Thu Sep 13 01:12:36 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'wael.kaddouh@montyholding.com,' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAnswer, Subject => Re: [Ticket#2012091310000034] 10 55;
[Thu Sep 13 02:01:15 2012][Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user ghina@montymobile.com/montyoffice.easycgi.com failed!
[Thu Sep 13 02:10:07 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091310000052/11 50] created (TicketID=31,Queue=Junk,Priority=3 normal,State=new)
[Thu Sep 13 02:10:08 2012][Error][Kernel::System::Email::SMTPS::Send][161] Can't use from '': 550SMTP Envelope Sender must be valid

! Enable Net::SMTP::SSL debug for more info!
[Thu Sep 13 02:10:08 2012][Info][Kernel::System::Email::Send] Error sending message
[Thu Sep 13 02:10:08 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2167] Impossible to send message to: "wael kdouh" <wael.kaddouh@montyholding.com> .
[Thu Sep 13 02:10:08 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091310000052] (TicketID=31, ArticleID=) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.
[Thu Sep 13 02:10:08 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from ghina@montymobile.com/montyoffice.easycgi.com.
[Thu Sep 13 02:44:07 2012][Notice][Kernel::System::AuthSession::DB::CheckSessionID] RemoteIP of '10031c387b7fc4f176f3d1992e7f8f7820' (198.144.107.139) is different with the request IP (62.84.86.242). Don't grant access!!! Disable config 'SessionCheckRemoteIP' if you don't want this!
[Thu Sep 13 02:44:07 2012][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 10031c387b7fc4f176f3d1992e7f8f7820.
[Thu Sep 13 02:44:09 2012][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 62.84.86.242).

Post by **crythias** » 17 Sep 2012, 15:21

waelkd wrote:i changed the smtp and pop email from xx@mydomain.com to xxxx@gmail.com

Why did you do this? This had nothing to do with the problem.

[Tue Sep 11 23:52:33 2012][Error][Kernel::System::Email::SMTPS::Send][161] Can't use from 'noc.monty.mobile@gmail.com': 5305.5.1 Authentication Required. Learn more at

This means gmail won't allow you to spoof sender.

[Wed Sep 12 00:00:07 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 00:09:03 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000027/10 04] created (TicketID=3,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 00:09:06 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"wael kdouh" <wael.kaddouh@montyholding.com>' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2012091210000027] RE: 10 04;
[Wed Sep 12 00:09:06 2012][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2012091210000027] (TicketID=3, ArticleID=4) to '"wael kdouh" <wael.kaddouh@montyholding.com>'.

says it worked

[Wed Sep 12 00:16:48 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 00:17:20 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000063/10 17] created (TicketID=7,Queue=Junk,Priority=3 normal,State=new)
[Wed Sep 12 00:17:21 2012][Notice][Kernel::System::MailAccount::POP3S::_Fetch] POP3S: Fetched 1 email(s) from noc.monty.mobile@gmail.com/pop.gmail.com.
[Wed Sep 12 00:20:07 2012][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012091210000072/test 1] created (TicketID=8,Queue=Junk,Priority=3 normal,State=new)

These say the tickets went to "junk" and junk doesn't have an autoresponse

[Wed Sep 12 00:46:02 2012][Error][Kernel::System::Email::SMTP::Send][117] Can't connect to smtp.gmail.com: Bad file descriptor!
[Wed Sep 12 00:46:02 2012][Info][Kernel::System::Email::Send] Error sending message
[Wed Sep 12 00:46:02 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2167] Impossible to send message to: waelkd@gmail.com, .
[Wed Sep 12 00:52:45 2012][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'waelkd@gmail.com,' from 'Noc <noc.monty.mobile@gmail.com>'. HistoryType => SendAnswer, Subject => Re: [Ticket#2012091210000091] 10 40;

These are variously valid or invalid, but for some reason the recipient address has a comma in it.

[Wed Sep 12 01:30:32 2012][Error][Kernel::System::MailAccount::IMAPTLS::_Fetch][122] IMAP: Can't connect to pop.gmail.com: Unable to connect to pop.gmail.com: IO::Socket::INET: connect: timeout
I can't tell you. Gmail is not allowing you to connect.

I'm not going to go through all of the log. You should have enough to troubleshoot. Read what it says. It tells you what the problem is.

Znuny Open Source Ticketsystem

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