Hi to all,
In my implementation I have 4 languages in use: Italian, Spanish, French and English
I would like to translate the content of the Service DropDown List. Is it possible?
Thanks in advance for your help
[SOLVED] Services Translation
Moderator: crythias
-
- Znuny newbie
- Posts: 35
- Joined: 27 Apr 2012, 13:56
- Znuny Version: 3.2.9 /3.3 / 4.0.5
- Real Name: Giampiero
- Company: Atos
- Location: Roma - IT
[SOLVED] Services Translation
Last edited by ciotola on 09 Sep 2014, 10:17, edited 1 time in total.
OTRS in several version starting from 3.0
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
-
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Services Translation
Not really.
You can provide multiple translations per line or you can provide translated services per customer.
If you get really fancy, you might be able to change the code for presentation (Layout.pm?) of lists to include translations of the select options via the Language API, which of course means you'll need to provide custom translation per language for the default strings.
Edit: OptionRef has a Translation option already
Where you see Services called in Modules, you may wish to verify.
You can provide multiple translations per line or you can provide translated services per customer.
If you get really fancy, you might be able to change the code for presentation (Layout.pm?) of lists to include translations of the select options via the Language API, which of course means you'll need to provide custom translation per language for the default strings.
Edit: OptionRef has a Translation option already
Where you see Services called in Modules, you may wish to verify.
Code: Select all
$Param{ServiceStrg} = $Self->{LayoutObject}->BuildSelection(
Data => \%Services,
Name => 'ServiceID',
SelectedID => $Param{ServiceID},
PossibleNone => 1,
TreeView => $TreeView,
Sort => 'TreeView',
Translation => 0, #This says, don't translate. Change it to 1 and make translation lists.
Max => 200,
);
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
- Znuny newbie
- Posts: 35
- Joined: 27 Apr 2012, 13:56
- Znuny Version: 3.2.9 /3.3 / 4.0.5
- Real Name: Giampiero
- Company: Atos
- Location: Roma - IT
[SOLVED]Re: Services Translation
Perfect !
Changed to '1' and works fine.
Thanks for the Help.
Changed to '1' and works fine.
Thanks for the Help.
OTRS in several version starting from 3.0
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB