Autoresponse sometimes works and sometimes doesnt

[waelkd]

Agents sometimes get autoresponse then they dont, any idea why?

[crythias]

Agents don't get Autoresponse. Agents get Notifications. Customers get Autoresponse.
Agents get notifications if Agent preferences notifications yes and queues selected in "My Queues".
Agents will not get notifications if the ticket is locked and not locked to them as owner or responsible.

[waelkd]

ok notifcation is now working back normally, but another problem arises,


i have a gmail and a hotmail pop accounts, on email settings, the hotmail works fine when i click fetch but the gmail stopped fetching.

Thanks


EDIT: i created another hotmail account and tested it , and it also gave me this error


Network Error (tcp_error)

A communication error occurred: "Operation timed out"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

[crythias]

The error may occur when you're pop-fetching too frequently or may be any other specific issue with the mail provider. Attempt to run postmaster_mailbox from the command line (see your otrs/var/cron/postmastermailbox for how. If it doesn't work, you have firewall or other connectivity issues.

[waelkd]

system stopped autosresponse, i checked the log and it says the following

[Thu Sep 27 00:24:53 2012][Error][Kernel::System::Email::SMTP::Send][130] Can't use from 'noc@xxxxxx.com': 553Sorry, over your daily relay limit.

what is daily relay limit?


Edit: apparently goddaddy has an email daily limit of 250 or so, i just switched to gmail.

it worked thnaks

[waelkd]

Message: No Permission to use this frontend module!


when i log via admin, system gives me this message, is there anyway i can reset this? or do i have to reinstall otrs?

[crythias]

Message: No Permission to use this frontend module!

This is because there is a group or a blank group added to a module registration (SysConfig) of which the user is not a member.

[waelkd]

Message: No Permission to use this frontend module!

This is because there is a group or a blank group added to a module registration (SysConfig) of which the user is not a member.

the username root@local is the one giving me no permission, is there anyway to reset it ?

[crythias]

the username root@local is the one giving me no permission, is there anyway to reset it ?

Yes, log in with another full admin and give group permissions to root@localhost, if you must.

[waelkd]

the username root@local is the one giving me no permission, is there anyway to reset it ?

Yes, log in with another full admin and give group permissions to root@localhost, if you must.

Thats the problem, the only account i was using was root, stupid , yes i know. but is there anyways around this problem? or do i need to fresh install otrs?

[crythias]

You can manipulate the group_user table in the database

Normally, I wouldn't recommend this, but (Hey, now's a good time to make a backup of your database!)

Code: Select all

UPDATE group_user SET permission_key='rw', permission_value='1' WHERE user_id='1';

This will give rw rights to all groups listed attached to user_id='1', which is usually root@localhost;

Danger level: limited. Generally speaking, this won't make things any worse, but it wouldn't be a bad idea to make an export of group_user prior to making changes.

[waelkd]

You can manipulate the group_user table in the database

Normally, I wouldn't recommend this, but (Hey, now's a good time to make a backup of your database!)

Code: Select all

UPDATE group_user SET permission_key='rw', permission_value='1' WHERE user_id='1';

This will give rw rights to all groups listed attached to user_id='1', which is usually root@localhost;

Danger level: limited. Generally speaking, this won't make things any worse, but it wouldn't be a bad idea to make an export of group_user prior to making changes.

hehehehe, ok buddy , will sure do. will be trying it.

Much appreciated