How to show dynamic field base on service or SLA

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nadzir91
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How to show dynamic field base on service or SLA

Post by nadzir91 »

how can i show different dynamic field base on service or SLA choose by customer??
jojo
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Re: How to show dynamic field base on service or SLA

Post by jojo »

this is not possible out of the box. You can use ACLs for preventing that some values are filled.

If you need not to show the fields (or just show the ones you want to) you'll need additional software development or paid packages.

Please also don't post questions to the How To section
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nadzir91
Znuny newbie
Posts: 8
Joined: 18 Sep 2012, 05:28
Znuny Version: 3.1.8

Re: How to show dynamic field base on service or SLA

Post by nadzir91 »

sorry..so what is the other way for me to make the customer can choose a difference drop down base on SERVICE..can i use other then dynamic field?
for an example i have 4 service.each service will have their own drop down for customer to select.thanks you
jojo
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Joined: 26 Jan 2007, 14:50
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Re: How to show dynamic field base on service or SLA

Post by jojo »

As I wrote you'll need some additional package or some coding on this
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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nadzir91
Znuny newbie
Posts: 8
Joined: 18 Sep 2012, 05:28
Znuny Version: 3.1.8

Re: How to show dynamic field base on service or SLA

Post by nadzir91 »

sory..what is additional package that i need and where can i get it?
or can anyone help me provide some coding to solve this?
thank you very much..
jojo
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Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: How to show dynamic field base on service or SLA

Post by jojo »

Have a look on this post

And on this feature add on
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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