Pause SLA while ticket is pending

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Nikorag
Znuny newbie
Posts: 13
Joined: 18 Sep 2012, 11:42
Znuny Version: 3.1.6
Real Name: Jamie Bartlett

Pause SLA while ticket is pending

Post by Nikorag »

Hello,

Is there any way in OTRS 3.1.10 to pause an SLA timer while a ticket is in a pending state? I have found an addon called FreezeEscalation but it is not compatible with this verison of OTRS.

Thanks
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
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Re: Pause SLA while ticket is pending

Post by jojo »

there is also a feature add on for subscription customers.
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