Ticket number "before" creation

[numri]

Hello! We're in the middle of configuring OTRS 3.1.10 and my question is:

Can I somehow get a ticket number for a phone ticket before "submitting" it?

Sometimes there's a lot of writing to do when a customer has a complex problem, and having the customer on the phone is only stressful for the agent, If you could somehow give the ticket number to the client, send them on their merry way and finish the ticket in peace that would be fantastic.

Of course a workaround for this is to just enter basic customer information, save the ticket, get ticket number and then continue writing as a separate article in the same ticket.

But if it's possible the first way then that would be optimal

Thank you in advance!

[crythias]

You have to create a basic article to get the ticket. In general, I would create a summary/one line entry ("Ticket covering x. I'm the lead on this case. Further information will be in future correspondence.") body as the first entry to do just that. Then reply to the customer or add a note for the next entry, depending on whether you need to send to the customer or not.