i added a state called finished without close, after i changed this i found when i creat a new ticket the default state is "finished without close" not "open"
why is that?
is there anyone share the same experience?
thanks for the help
[SOLVED]add a state but default is changed
Moderator: crythias
[SOLVED]add a state but default is changed
Last edited by BrianYin on 16 Oct 2012, 09:39, edited 1 time in total.
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx
Re: add a state but default is changed
did you change original states?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: add a state but default is changed
yes, i changed, the result is not what i expect, then i changed it back. it still didn't work
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx
Re: add a state but default is changed
due to the change of original states the sysconfig was altered automatically. So you need to update sysconfig now to have the correct settings in
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: add a state but default is changed
OK, i see. thanks
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx