Questions regarding backups on Windows XP

[Burori]

Hello,

I noticed a few articles regarding backing up your OTRS on Windows servers and such however I have yet to find one regarding windows XP.

Currently at the company that I work with we use OTRS on windows XP. My trouble right now is trying to figure out a simple method on making backups of our emails that get pulled into the ticketing system that as I understand it, someone mentioned it would become articles.

I have looked through the system in the folders to see if there was a specific location where this information is stored and I was unable to find anything that could help with making this backup. I have read through the manual for assistance but the only information that it provided was Linux commands to create backups and I am aware that Linux commands will not work with Windows.

We installed the Otrs using the Windows installer otrs4win on the site.

The only successful means of making a backup as I saw it currently was to make a copy of the C:/program files/Otrs folder. Is there another way to perform this using Dos or any type of program that can make a backup of only the emails/articles with the system configuration of the OTRS?

Any help would be greatly appreciated.

[crythias]

The backup methodology is agnostic (doesn't matter) to the host operating system.

As far as OTRS is concerned, once OTRS grabs them, they are no longer emails, but have been converted to tickets.

The "backup" is simply a mysqldump of these tickets and not extractable as emails.

A "full backup" is available through the backup.pl ... read the docs.

[Burori]

Thank you for the quick response.

Forgive me if this sounds very noobish, but is there a site or can you provide basic commands to help me understand how to perform a Mysqldump? I am having trouble understanding how to perform this function.

Thanks again for the assistance.

[crythias]

start here: http://doc.otrs.org/3.0/en/html/backup- ... tml#backup

[Burori]

Ok,

Not to sound rude but that was entirely unhelpful.

Thanks but no thanks I will not need any further assistance.

[crythias]

linux:/opt/otrs/scripts# ./backup.pl -d /backup/
=
In XP:
open a command prompt
cd C:\Program Files\Otrs\Otrs\Scripts
type
perl backup.pl -d c:\path\to\where\you\want\backup

http://dev.mysql.com/doc/refman/5.1/en/mysqldump.html
mysqldump otrsdatabasename -uotrsdbusername -potrsdbpassword > otrsbackup.sql

[kettysimpson]

For the OTRS backup you will have to make SQL dump first of all. After that copy the complete OTRS directory. Than for a restore the backup reinstall OTRS package copy back the OTRS directory and than reload the sql backup in mysql database. And for downloading the settings Download all system config changes." and the Load Settings in [SysConfig]

[gabar82]

hi

i have try perl backup.pl -d c:\path\to\where\you\want\backup

but system reply:

WHICH not Which is not recognized as an internal or external command, operable program or batch file
ERROR: Can't locale cp!

[jojo]

the backupo.pl script is only for unix based systems

[gabar82]

the backupo.pl script is only for unix based systems

how can I do to run the backup on windows 2008 server?

[jojo]

you need to backup the OTRS directory and create a mysqldump

[gabar82]

you need to backup the OTRS directory and create a mysqldump

How do I create a backup?

[jojo]

any kind of windows based backup software might help. Your IT department should be able to provide you more details

[gabar82]

any kind of windows based backup software might help. Your IT department should be able to provide you more details

ok i think maybe backup with windows backup.


and how to i crete mysqldump ?

[jojo]

with the mysldump exe

or have a look here http://www.zmanda.com/index.html