CMDB CI Types

English! place to talk about development, programming and coding
Post Reply
jvhowell
Znuny newbie
Posts: 22
Joined: 12 Oct 2012, 01:54
Znuny Version: 6.0.25-01
Real Name: Van Howell
Company: South Plains College

CMDB CI Types

Post by jvhowell »

I am using OTRS::ITSM 3.1.6.
In each Configuration Item (ie Computer, Hardware, Location, Network, Software) there is a Type with a dropdown menu of select items.
I would like to be able to modify list drop down list.
Like for Location the selections are; Building, Floor, IT Facility, Office, Other, Outlet, Rack, Room, Workplace. I would like to change Room to Classroom and add Computer Lab. I have similar changes I want to make in other lists.

Where do I make these changes. Are these values filled from a Database a file or are they coded into the scripts.

Thanks in advance for any help.

Van
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: CMDB CI Types

Post by jojo »

via General Catalog
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
jvhowell
Znuny newbie
Posts: 22
Joined: 12 Oct 2012, 01:54
Znuny Version: 6.0.25-01
Real Name: Van Howell
Company: South Plains College

Re: CMDB CI Types

Post by jvhowell »

Thanks,
I found it.

Van
Post Reply