hey guys,
where can i find then files with codes responsible for "Agent::EscalationNotifyBefore" ?
location of Agent::EscalationNotifyBefore"
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crythias
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Re: location of Agent::EscalationNotifyBefore"
cd /opt/otrs/Kernel/System
grep -sir "escalationnotifybefore" *
Result:
GenericAgent/NotifyAgentGroupWithWritePermission.pm: $EscalationType = 'EscalationNotifyBefore';
GenericAgent/NotifyAgentGroupOfCustomQueue.pm: $EscalationType = 'EscalationNotifyBefore';
grep -sir "escalationnotifybefore" *
Result:
GenericAgent/NotifyAgentGroupWithWritePermission.pm: $EscalationType = 'EscalationNotifyBefore';
GenericAgent/NotifyAgentGroupOfCustomQueue.pm: $EscalationType = 'EscalationNotifyBefore';
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pluwum
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Re: location of Agent::EscalationNotifyBefore"
The reason why i'm interested in this is because i dont receive the notifyBefore notificactions ... do you have any ideas on what might be causing this or how to solve it?crythias wrote:cd /opt/otrs/Kernel/System
grep -sir "escalationnotifybefore" *
Result:
GenericAgent/NotifyAgentGroupWithWritePermission.pm: $EscalationType = 'EscalationNotifyBefore';
GenericAgent/NotifyAgentGroupOfCustomQueue.pm: $EscalationType = 'EscalationNotifyBefore';
i hav checked cron jobs is running and i uncommented the lines in genericAgent.pm