Translate XML configuration values

[ebernier]

Hello,

By default, in configuration system, the configuration values come from some XML files (Ticket.xml, Support.xml, Scheduler.xml, GenericInterface.xml...). Some configurations values are in English. Is there a solution to translate these values in french?

Thanks

[jojo]

the frontend should do if the french translation contains these sentences

[ebernier]

Hello,

I don't talk about sentenses in <Descrition> tag, but the configuration values.
Per example, in Ticket.xml :
<Setting>
<String Regex="">Ticket#</String>
</Setting>
The string "Ticket#" is a configuration value. This value is not translated even if the string is in the translation file.

Do you have a solution?

If there is no solution for now, I have one:
During the installation process, after the language selection, a new script will be run. In this script, we will have the list of all configuration values that can change by a translated value. The script will take a look in the translation file and replace the value by the translation in system configuration.

Does this kind of modification can be accepted by your community?

Thanks

[jojo]

you should not change any of the values, this could break OTRS. There is also no need to change this for different languages automatically. OTRS is a multi language system, so a lot of different languages can be used at the same time


Please have a look here: doc.otrs.org/developer/3.0/en/html/contributing.html

[ebernier]

Hello,

In our case, only the french will be use. Some settings can be manually changed to relfect the language like "Ticket#" become "# de demande". For this kind of configuration that doesn't break OTRS, is there a way to permit to modify the system like my solution above?

Thanks

[jojo]

this is an individual setting per customer. I know a lot of french customers using here Ticket# other words.