500 Internal Server Error

[ndhvu275]

Hi,

I want to install a package via Package Manager web. After click on the Install, the error 500 Internal Server Error was shown. Log file wrote like this:
[Wed Nov 7 16:14:09 2012][Error][Kernel::System::XML::XMLParse][776] C-Parser:
encoding specified in XML declaration is incorrect at line 1, column 31, byte 62 at C:/Program Files/OTRS/StrawberryPerl/perl/vendor/lib/XML/Parser.pm line 187
!
[Wed Nov 7 16:14:09 2012][Error][Kernel::System::XML::XMLParse][777] XML::Parser produced errors. I use XML::Parser::Lite as fallback!

Anyone knows this, please help me

Thanks
Hoang Vu

[jojo]

OTRS was not able to download the xml file with the server list due to a misconfigured proxy

[ndhvu275]

OTRS was not able to download the xml file with the server list due to a misconfigured proxy

Hi Jojo

Thanks for reply. Could you please to explain for me how to exactly do this error

Regards,
Hoang Vu

[jojo]

allow the server direct cennection to the internet

[ndhvu275]

Hi Jojo

Yeah, I got it. Thank you very much.

But now, I met again the error "Package not correctly deployed! Please reinstall the package." (that I posted detail in another thread). I also post right here the log file:

[Wed Nov 7 16:45:24 2012][Error][Kernel::System::Package::_FileInstall][2549] Content not defined in File!
[Wed Nov 7 16:45:24 2012][Error][Kernel::System::Package::_FileInstall][2549] Content not defined in File!
[Wed Nov 7 16:45:24 2012][Error][Kernel::System::Package::_FileInstall][2549] Content not defined in File!
[Wed Nov 7 16:45:24 2012][Error][Kernel::System::Package::_FileInstall][2549] Content not defined in File!
[Wed Nov 7 16:45:24 2012][Error][Kernel::System::Package::_FileInstall][2549] Content not defined in File!
[Wed Nov 7 16:45:24 2012][Notice][Kernel::System::Package::RepositoryGet] No such package: AgentHelloWorld-0.0.1!
[Wed Nov 7 16:49:00 2012][Error][Kernel::System::Package::DeployCheck][1285] AgentHelloWorld-0.0.1: No such file: C:/PROGRA~1/OTRS/OTRS/D:/_OTRS/Kernel/Config/Files/HelloWorld.xml!
[Wed Nov 7 16:49:00 2012][Error][Kernel::System::Package::DeployCheck][1285] AgentHelloWorld-0.0.1: No such file: C:/PROGRA~1/OTRS/OTRS/D:/_OTRS/Kernel/System/HelloWorld.pm!
[Wed Nov 7 16:49:00 2012][Error][Kernel::System::Package::DeployCheck][1285] AgentHelloWorld-0.0.1: No such file: C:/PROGRA~1/OTRS/OTRS/D:/_OTRS/Kernel/Modules/AgentHelloWorld.pm!
[Wed Nov 7 16:49:00 2012][Error][Kernel::System::Package::DeployCheck][1285] AgentHelloWorld-0.0.1: No such file: C:/PROGRA~1/OTRS/OTRS/D:/_OTRS/Kernel/Language/de_AgentHelloWorld.pm!
[Wed Nov 7 16:49:00 2012][Error][Kernel::System::Package::DeployCheck][1285] AgentHelloWorld-0.0.1: No such file: C:/PROGRA~1/OTRS/OTRS/D:/_OTRS/Kernel/Output/HTML/Standard/HelloWorld.dtl!

Please help me

Hoang Vu

[jojo]

don't open multi threads for the same!

[ndhvu275]

don't open multi threads for the same!

Hi Jojo,

Yes, I know. Because I did reseach on google almost a working day, but now I'm still be in it.

Sorry for this.
Thanks

Hoang Vu