Email when ticket is escalated

[andreasfc]

I was wondering, how can I add a task for automation when a ticket is escalated?
There needs to be an email sent to a user or group.

[datablitz7]

If you need to do escalation notifications, you can follow these OTRS Tips&Tricks Article:
http://blog.otrs.org/2011/09/22/otrs-ti ... calations/
http://blog.otrs.org/2011/10/17/otrs-ti ... calations/

Also, in 3.1.x you can set up your own escalation notification by using Notification Events.