Helo,
We have recently configured Queue based escalations.
I have setup stats showing how many tickets are escalated. Based on these stats, I would like to analyze the contents of escalated tickets so I thought I search tickets on that criteria, but it seems undoable.
Have I missed something ?
Regards,
Mikael
[SOLVED] search for escalated tickets
Moderator: crythias
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artturi
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[SOLVED] search for escalated tickets
Last edited by artturi on 18 Nov 2012, 13:07, edited 1 time in total.
Mikael
Using ORS::ITSM 3.1.11-3.1.6 on Debian
Using ORS::ITSM 3.1.11-3.1.6 on Debian
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crythias
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Re: search for escalated tickets
There's already a dashlet on the front page that shows you escalated tickets.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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