Printing a specific article type with HTML tags

[LuciferSam]

Hi there. I wish for a specific type of ticket (from phone, internal), to print (from OTRS the function PRINT) the tickets with full HTML (instead of plain text).

I've noticed in "article" table, that here exists as plain text.
The full article is encoded in base64 on "article_attachment" .

Since I use PostgreSQL i can create a view with the decoded article and its id, and then tell OTRS to take this version, instead of plain text version.

But how can I tell OTRS to not disable the HTML quotes? How can I do this?

Thanks