Customizing "Customer Information"

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trzcionek
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Joined: 27 Jul 2012, 07:47
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Real Name: Marcin
Company: KHW S.A.

Customizing "Customer Information"

Post by trzcionek »

How can I add phone and room number to Customer Information in AgentTicketZoom? This information I have in base and see in customer panel.
Sorry for my english I'm still learning
crythias
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Re: Customizing "Customer Information"

Post by crythias »

If the information is present in the Customer Information, it will show in the display. The field must have data for it to display.
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trzcionek
Znuny newbie
Posts: 18
Joined: 27 Jul 2012, 07:47
Znuny Version: OTRS 3.1
Real Name: Marcin
Company: KHW S.A.

Re: Customizing "Customer Information"

Post by trzcionek »

You dont't understand me (it's my english :) )
url : http://abc.com/otrs/index.pl?Action=Age ... cketID=555
In Customer Information I have :
Firstname: John
Lastname: Smith
Username: j.smith@abc.com
Email: j.smith@abc.com

I would delete username and add phone and room number
Room and phone I've added to base and I see all information on: http://abc.com/otrs/index.pl?Action=Adm ... ;Nav=Agent

In file: /otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl

I have this:
# show customer info table
<!-- dtl:block:CustomerTable -->
$Data{"CustomerTable"}
<!-- dtl:block:CustomerTable -->

Where do I find definition of CustomerTable? I think that in this place I will add phone and room number.
Sorry for my english I'm still learning
jojo
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Re: Customizing "Customer Information"

Post by jojo »

you don't need to change templates. Customer Map declaration is done in Config.pm.

But as allready written, only filled fields will be displayed
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