Customizing "Customer Information"
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Customizing "Customer Information"
How can I add phone and room number to Customer Information in AgentTicketZoom? This information I have in base and see in customer panel.
Sorry for my english I'm still learning
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Re: Customizing "Customer Information"
If the information is present in the Customer Information, it will show in the display. The field must have data for it to display.
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- Znuny newbie
- Posts: 18
- Joined: 27 Jul 2012, 07:47
- Znuny Version: OTRS 3.1
- Real Name: Marcin
- Company: KHW S.A.
Re: Customizing "Customer Information"
You dont't understand me (it's my english
)
url : http://abc.com/otrs/index.pl?Action=Age ... cketID=555
In Customer Information I have :
Firstname: John
Lastname: Smith
Username: j.smith@abc.com
Email: j.smith@abc.com
I would delete username and add phone and room number
Room and phone I've added to base and I see all information on: http://abc.com/otrs/index.pl?Action=Adm ... ;Nav=Agent
In file: /otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl
I have this:
# show customer info table
<!-- dtl:block:CustomerTable -->
$Data{"CustomerTable"}
<!-- dtl:block:CustomerTable -->
Where do I find definition of CustomerTable? I think that in this place I will add phone and room number.

url : http://abc.com/otrs/index.pl?Action=Age ... cketID=555
In Customer Information I have :
Firstname: John
Lastname: Smith
Username: j.smith@abc.com
Email: j.smith@abc.com
I would delete username and add phone and room number
Room and phone I've added to base and I see all information on: http://abc.com/otrs/index.pl?Action=Adm ... ;Nav=Agent
In file: /otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl
I have this:
# show customer info table
<!-- dtl:block:CustomerTable -->
$Data{"CustomerTable"}
<!-- dtl:block:CustomerTable -->
Where do I find definition of CustomerTable? I think that in this place I will add phone and room number.
Sorry for my english I'm still learning
Re: Customizing "Customer Information"
you don't need to change templates. Customer Map declaration is done in Config.pm.
But as allready written, only filled fields will be displayed
But as allready written, only filled fields will be displayed
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