edit change template workorders

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artturi
Znuny newbie
Posts: 24
Joined: 11 Nov 2012, 00:14
Znuny Version: 3.1.11
Real Name: Mikael Kermorgant
Company: Iufm de Paris

edit change template workorders

Post by artturi »

Hello,

I'm testing otrs itsm change module, and I focus on creating change templates for things like server installation or computer replacement.
Before saving the change as a template, I make sure no operator has a workorder in order to avoid wrong notifications when using the template.

But if I want to change something in the template, how can I do it without restaring from scratch ?
Should I keep a change with that in mind or is there a way I haven't found ?

Regards,
Mikael
Using ORS::ITSM 3.1.11-3.1.6 on Debian
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