I changed Core::Ticket::NewArticleIgnoreSystemSender to Yes but system generated messages are still being displayed as articles.
This is clogging the view as there is an email which goes to the customer for each agent update.
Thanks for help
[SOLVED] Article Ignore System Sender not working
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girishmungra
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- Posts: 59
- Joined: 24 Jul 2012, 18:20
- Znuny Version: 3.1.7
- Real Name: Girish Mungra
[SOLVED] Article Ignore System Sender not working
Last edited by girishmungra on 21 Mar 2013, 12:57, edited 1 time in total.
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.
Re: Article Ignore System Sender not working
it is working as designed. It is not showing the article as new.
You can use the article filter in the Ticket Zoom
You can use the article filter in the Ticket Zoom
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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girishmungra
- Znuny newbie
- Posts: 59
- Joined: 24 Jul 2012, 18:20
- Znuny Version: 3.1.7
- Real Name: Girish Mungra
Solved - Re: Article Ignore System Sender not working
Got it!
thanks
thanks
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.