(SOLVED) Notification does not respond to Generic Agent

[morecw]

Generic agent is filtering on: State "2 Week Auto-close". Ticket Action: Set New State "1 Week Autoclose"

My notification event is: TicketStateUpdate: "1 Week Autoclose" (send email notify to Customer/Agent)

When I run the generic agent job it makes the change in the ticket but the event doesn't respond (sends no notification).

If I make the exact same state change in a ticket manually, the event runs and the notification is sent.

Is this a bug in 3.1.6? Is there a fix?

[morecw]

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[jojo]

please update to latest version first and try again

[morecw]

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[morecw]

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[morecw]

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[morecw]

please update to latest version first and try again

This is not an easy task as you know. Can you first tell me if this problem is resolved in latest version?

[jojo]

as I'm never heard of this error I can not tell you. On linux these kind of updates are very simple...

[morecw]

Can anyone confirm at least if what I'm trying to realise definitely works in the latest version?

[crythias]

Make sure Generic Agents Notifications are not No.

[morecw]

YES!! Thank you Crythias. I knew it we'd get there in the end!