Ok, simple question... easy!
I'm finally making my upgrade from 3.0.7 to 3.1.12 and my problem is:
I run >perl otrs.SetPermissions.pl
... I know I'm missig some parameters because all I get is a menu with some "suggestions" but I don't understand really what is trying to say. So I want to give full permissions, everything, full...
So I thought I could skip it but then when I get to step 8 Apply the database changes
8.1 Schema Update part 1:
MySQL: DBUpdate-to-3.1.mysql.sql FINE!
8.2 Database Migration Script
> perl DBUpdtade-to-3.1.pl
>> Can't write C:/Program Files/.../otrs.log: Permission Denied << and a lot errors on the first part [of 24].
So If somebody can tell me how to write de otrs.SetPermissions.pl on the console I would really apreciate it.
Thanks!
how to run otrs.SetPermissions.pl on win2008 R2 [SOLVED]
Moderator: crythias
how to run otrs.SetPermissions.pl on win2008 R2 [SOLVED]
Last edited by guillo on 14 Dec 2012, 20:28, edited 1 time in total.
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
Re: how to run otrs.SetPermissions.pl on win2008 R2
you won't need the otrs.SetPermissions.pl o script on windows as it has no effect on windows.
For the permission error: does your user have full admin permissions?
For the permission error: does your user have full admin permissions?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: how to run otrs.SetPermissions.pl on win2008 R2
-
otrs.SetPermissions.pl
DBUpdate-to-3.1.pl
otrs.RebuildConfig.pl
otrs.DeleteCache.pl
Am I right?
Yes, I'm the server admin.jojo wrote:For the permission error: does your user have full admin permissions?
So I only have to run the SQL scripts files and skip these ones?:jojo wrote:you won't need the otrs.SetPermissions.pl o script on windows as it has no effect on windows.
otrs.SetPermissions.pl
DBUpdate-to-3.1.pl
otrs.RebuildConfig.pl
otrs.DeleteCache.pl
Am I right?
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
Re: how to run otrs.SetPermissions.pl on win2008 R2
Ok so I gave another look at the folder permissions and it turns out I didn't have them all. So I gave myself full control of the OTRS folder.
I gave it another shot at the DBUpdate-to-3.1.pl and is running smoothly so far, I'll take a while to finish since i have a big DB. I'll post my results later.
I gave it another shot at the DBUpdate-to-3.1.pl and is running smoothly so far, I'll take a while to finish since i have a big DB. I'll post my results later.
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
Re: how to run otrs.SetPermissions.pl on win2008 R2
just skip otrs.SetPermissions.pl , all other ones are needed
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: how to run otrs.SetPermissions.pl on win2008 R2
So I did and now I'm running OTRS 3.1.12 smoothly. I'll be posting a manual due to the lack of information on windows for N00bs like me.
Thanks JOJO, you are absolutly right.
To close the topic:
On windows, skip the setpermissions.pl but be sure to have the Program Files\OTRS folder with ALL permissions.
Thanks JOJO, you are absolutly right.
To close the topic:
On windows, skip the setpermissions.pl but be sure to have the Program Files\OTRS folder with ALL permissions.
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
Re: how to run otrs.SetPermissions.pl on win2008 R2 [SOLVED]
I'd like to read your guide when it's ready as I'm going to upgrade in the new year!
Thanks in advance
Thanks in advance
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0