(SOLVED) Customer Management fails to display all accounts!

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bayerex
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Posts: 164
Joined: 03 Dec 2012, 00:30
Znuny Version: 3.2.7

(SOLVED) Customer Management fails to display all accounts!

Post by bayerex »

Hi,

I must have around 600 customer accounts now but I've just noticed that customer management is not displaying all of them. There must be some sort of display limit going on because I can still find a 'missing account' by creating a ticket against it.

Is there a 'Next page' function missing here somewhere??

Thanks.
Last edited by bayerex on 16 Dec 2012, 22:26, edited 1 time in total.
Current Production Server (recently switched from Windows)
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crythias
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Re: Customer Management fails to display all accounts!

Post by crythias »

There are no display limitations, no pagination. Make sure you're looking at the proper customer source from the dropdown on the left of customer information.
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bayerex
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Joined: 03 Dec 2012, 00:30
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Re: Customer Management fails to display all accounts!

Post by bayerex »

crythias wrote:There are no display limitations, no pagination. Make sure you're looking at the proper customer source from the dropdown on the left of customer information.
I've only ever used the single standard source. Could it be anything else?

Should I expect to see one long list no matter how many customers are in there?
Screen shot 2012-12-16 at 16.21.49.png
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Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31

Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
crythias
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Re: Customer Management fails to display all accounts!

Post by crythias »

Use sub wildcards to see if you can find the individual one you can find elsewhere.

A*, b*, c* ...

Since you can only do something with one customer at a time, it's not entirely important that you can't see it in the master list, unless it just doesn't exist.
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bayerex
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Posts: 164
Joined: 03 Dec 2012, 00:30
Znuny Version: 3.2.7

Re: Customer Management fails to display all accounts!

Post by bayerex »

Here's the display limit btw:

Config.pm
CustomerUserSearchListLimit => 250,
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31

Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
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