Fetch Email does not work, downloads index.pl instead

[tricardo]

It doesn't matter what account I work in or what browser I use, when I try to fetch the email, the browser instead tries to download index.pl

I am on a Centos 6.2 running 3.1.3 otrs. This was working fine two days ago.

[jojo]

check the error log of apache. Somebody might have changed the way to send emails (as on a successful fetch mails like notifications or auto replies are triggered

[tricardo]

It looks like someone did.

I need to be able to to fetch from the Run Now. What do I do to fix this?

I changed it back to the way it was but I still am unable to fetch emails to make tickets. I just continue to get the index.pl to download.

[jojo]

set up ypur email sending properly (the logs should give you an hint)

[reneeb]

like jojo said: Have a look at the apache error log. And at the OTRS log, too. Those logfile should give you an idea what goes wrong.

[tricardo]

Removed PID (PostMasterMailbox/TicketSystem.domain.com/3097, because 1 hour old!

Can't create PID PostMasterMailbox, because it's already running (TicketSystem.domain.com/2367)!

I tried to clear the bin/PostmasterMailbox.pl but it didn't work

[tricardo]

I ran bin/otrs.PostMasterMailbox.pl -f 1

and got

Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender
at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172

Any ideas where to go next?

[tricardo]

Is there a way to disable auto response (I am assuming this cause the issue)?-

[reneeb]

viewtopic.php?f=62&t=18061&p=70983&hili ... ion#p70983
viewtopic.php?f=53&t=11267&p=43947&hili ... ion#p43947
viewtopic.php?f=61&t=9041&p=35387&hilit ... ion#p35387

[jojo]

all notifications and autoresponses will not be sent until you solved the "Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender" issue