[solved] Error Message: Can't write ConfigItem!

[jorjac]

Hello,

I received the following error message "Can't write ConfigItem!" (i'm logged with
an administrator account) i'm trying to add a dynamic field element in
Ticket Core: : Ticket DynamicFieldDefault but I can't / otrs 3.1.11

Backend ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 10 01:43:31
2013 Message: Can't write
'/opt/otrs/var/tmp/CacheFileStorable/CacheInternalUser/afc26f2f4feadba47dd0ebdccb902a7f':
Permission denied Traceback (7800): Module: Kernel::System::Main::FileWrite
(v1.63) Line: 444 Module: Kernel::System::Cache::FileStorable::Set (v1.9) Line:
91 Module: Kernel::System::Cache::Set (v1.21) Line: 125 Module:
Kernel::System::CacheInternal::Set (v1.9) Line: 132 Module:
Kernel::System::User::GetUserData (v1.121) Line: 318 Module:
Kernel::Output::HTML::ToolBarTicketSearchProfile::Run (v1.4) Line: 43 Module:
Kernel::Output::HTML::Layout::Header (v1.381.2.13) Line: 1489 Module:
Kernel::Output::HTML::Layout::FatalError (v1.381.2.13) Line: 1134 Module:
Kernel::Modules::AdminSysConfig::Run (v1.119.2.1) Line: 318 Module:
Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module:
ModPerl::RegistryCooker::run (v1.90) Line: 204 Module:
ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module:
ModPerl::Registry::handler (v1.99) Line: 31


STEP-BY-STEP DESCRIPTION TO REPRODUCE THE PROBLEM
=================================================
1) <click on Admin>
2) <click on sysconfig>
3) <trying to add dynamic field element in Ticket Core: : Ticket
DynamicFieldDefault>

Can someone help me with this?

Thanks,

[jojo]

check the file system permissions

[jorjac]

from sysconfig? you can tell me the exact steps please, KB article or something?

Thanks,

[crythias]

As jojo said, this is a filesystem issue. This means there is no permission for the HTML to write to the config files. Check setpermissions.

[jojo]

this is a plain UNIX issue... The apache server does not have permissions to write...

[jorjac]

solved. thank you guys!