Pls.guide me how to edit article or delete particular replied of ticket .
By mistake it is replied in another ticket
how to edit article of replied ticket
Moderator: crythias
Re: how to edit article of replied ticket
not possible without alter the database
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Re: how to edit article of replied ticket
ok..but on altering will effect only that ticket or all database ?
Re: how to edit article of replied ticket
if you alter just this article it will only effect this ticket
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 99
- Joined: 26 Nov 2012, 08:27
- Znuny Version: 3.1.10
- Real Name: shivendra
- Company: seml
Re: how to edit article of replied ticket
ok...how can i alter can you tell me....iam not knowing sql command
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Re: how to edit article of replied ticket
Then you shouldn't mess with the database. Otherwise use MySQL workbench. Or Phpmyadmin.
Read the MySQL manual for info on backups and update commands.
Read the MySQL manual for info on backups and update commands.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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