List order in drop down lists

[leo5nidas]

Hello

We have to achieve two things:

1. Specify the order of the elements of the "To" field in the New Ticket form for customers. By default, the queue list is ordered alphabetically, but we need to specify the order manually.

2. Get the same thing for the dropdown dynamic fields.

Thank you. Regards

[leo5nidas]

Please, could anybody tell me something about it?

We used a patch solution by numbering de list items (1.- Item1, 2.- Item2,...). However, this solution is no longer feasible. Is any way of sorting the list items in OTRS?

Thank you in advance. Best wishes

[crythias]

not as presented in core otrs.

[leo5nidas]

Ok. Thank you for your answer, Crythias. I think that this would be a useful feature for future releases.

Regards