No waiting pending ticket notifications email after 24 hours

Moderator: crythias

Locked
johnnyyimwh
Znuny newbie
Posts: 12
Joined: 28 Jan 2013, 08:33
Znuny Version: 3.0.12
Real Name: Johnny
Company: Glorious Sun Enterprised ltd.

No waiting pending ticket notifications email after 24 hours

Post by johnnyyimwh »

No waiting pending ticket notifications email after 24 hours
Top
johnnyyimwh
Znuny newbie
Posts: 12
Joined: 28 Jan 2013, 08:33
Znuny Version: 3.0.12
Real Name: Johnny
Company: Glorious Sun Enterprised ltd.

Re: No waiting pending ticket notifications email after 24 h

Post by johnnyyimwh »

Ticket reminder has not reached time, pls help
Top
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: No waiting pending ticket notifications email after 24 h

Post by jojo »

please be more specific
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Top
johnnyyimwh
Znuny newbie
Posts: 12
Joined: 28 Jan 2013, 08:33
Znuny Version: 3.0.12
Real Name: Johnny
Company: Glorious Sun Enterprised ltd.

Re: No waiting pending ticket notifications email after 24 h

Post by johnnyyimwh »

I guest Agent::PendingReminder is not run successful, how can i check it ?
Top
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: No waiting pending ticket notifications email after 24 h

Post by jojo »

are your cron jobs running?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Top
johnnyyimwh
Znuny newbie
Posts: 12
Joined: 28 Jan 2013, 08:33
Znuny Version: 3.0.12
Real Name: Johnny
Company: Glorious Sun Enterprised ltd.

Re: No waiting pending ticket notifications email after 24 h

Post by johnnyyimwh »

OTRS_ERROR
You do not have the required permissions to view the files attached to this post.
Top
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:
Contact reneeb

Re: No waiting pending ticket notifications email after 24 h

Post by reneeb »

what are the permissions of the script?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Top
Locked

Return to “Help”