[Solved] problem with fixed dynamic field block

[andrei]

Hi guys,

First of all thanks for the great product to anyone involved.

I have a problem customizing the ticket aspect.
I added a dynamic field. I enabled in order to be shown in the ticket.
Everything works ok as long as the dynamic field is shown in the ticket through the dtl:block:DynamicField in AgentTicketPhone.dtl.
If I comment the dtl:block:DynamicField and put a fixed block like this:

<!-- dtl:block:DynamicField_Location -->
<div class="Row Row_DynamicField_$QData{"Name"}">
$Data{"Label"}
<div class="Field">
$Data{"Field"}
</div>
</div>
<div class="Clear"></div>
<!-- dtl:block:DynamicField_Location -->

then I can see it in the new ticket form but I cannot create tickets anymore.

I tried in OTRS::ITSM 3.1.7 and OTRS::ITSM 3.2.1 (OS is Linux) without success.
So I assume I missed something.

Please can anyone suggest what I'm missing?

Thanks,
Andrei

[crythias]

You must include all enabled dynamic fields in some fashion.

[andrei]

Thanks Crythias.

You are absolutely right. In my tests I didn't put in fixed blocks all the dynamic fields.

Now when I put all of them everything is working as expected.

Thanks,
Andrei