OTRS CMDB versioning

anandp · Post by **anandp** » 04 Feb 2013, 08:10

Dear Team,

If i do a bulk import for my OTRS CMDB, Always new CI's are getting generated in OTRS.

Instead i need to have if there any existing CI's it only needs to be updated.

Please let me know if this is possible in OTRS

jojo · Post by **jojo** » 04 Feb 2013, 09:06

anandp · Post by **anandp** » 07 Feb 2013, 06:53

Thanks,

Can u please give more detail or any document available on this.

jojo · Post by **jojo** » 07 Feb 2013, 09:34

you need to set the column with the unique identifier as key

ZoltanBiro · Post by **ZoltanBiro** » 08 Feb 2013, 09:47

jojo wrote:you need to set the column with the unique identifier as key

Hi All,

I'm also interested in this topic, but I don't realy know what should I set it ...could you explain this.

Many thanks!
Zoltan

ZoltanBiro · Post by **ZoltanBiro** » 08 Feb 2013, 10:41

ZoltanBiro wrote:
jojo wrote:you need to set the column with the unique identifier as key
Hi All,

I'm also interested in this topic, but I don't realy know what should I set it ...could you explain this.

Many thanks!
Zoltan

ok, I found it....
Bests!
Zoltan

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