How to customize closed tickets ?

[BenR]

hello,

How can I view closed tickets in my agent interface ? I can find closed ticket when I run a search query but I would like to see closed tickets in the dashboard or in an another screen.

Thanks.
BenR
otrs: 3.2.1

[crythias]

Not recommended because the list can be huge and the cost of paginating thousands of tickets every home page load is not worth your not saving a search.

[BenR]

My idea would be to get an history of last closed tickets (last month for example) and then archive the closed tickets.

The workflow of my ticket would be :
New Ticket -> Open ticket -> Close Ticket -> Archive Ticket

So, I would like to know how to display a closed ticket page ?

[crythias]

If you're going to do an action in some sort of bulk and often, why not let generic agent handle it?

[troffasky]

So, I would like to know how to display a closed ticket page ?

If you want to do this manually then create a search that matches [State: Closed Successful/Unsuccessful, Ticket Close Time: Last 30 Days], save it and use the Profile Link button so you can bookmark it [personally I had no use for the Bookmarks Toolbar in any browser until I saw the Profile Link feature].