Hi,
I want to send Auto Response to tickets which are moved from the default queue to a designated queue. The postmaster filters are already on. However, a few tickets sneak through these filters.
So, i want to send mails Auto Resonse) to all those tickets which are moved manually by the agent.
Auto Response
Moderator: crythias
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crythias
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Re: Auto Response
Not possible. Notification Event might help.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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