OTRS 3.2 package errors

[marcinp]

I'm getting a lot of errors on fresh Helpdesk+ITSM 3.2.1 installation on Amazon Linux:

GeneralCatalog 3.2.1 - Package not correctly deployed! Please reinstall the package.
ITSMChangeManagement 3.2.1 - Package not correctly deployed! Please reinstall the package.
ITSMConfigurationManagement 3.2.1 - Package not correctly deployed! Please reinstall the package.
ITSMCore 3.2.1 - Package not correctly deployed! Please reinstall the package.
ITSMIncidentProblemManagement 3.2.1 - Package not correctly deployed! Please reinstall the package.
ImportExport 3.2.1 - Package not correctly deployed! Please reinstall the package.
Support 1.4.4 - Package not correctly deployed! Please reinstall the package.

I've tested OTRS 3.1.7 with the same os and had no errors - everyting run smoothly.

[jojo]

reinstall the packages...

Have a look what is missing after reinstallation

check permissions

[marcinp]

Reinstalling doesn't help. It's language modules that are missing from each ITSM module. They have to be downloaded and put manually into /opt/orts/Kernel/Language.

[jojo]

looks like a permission issue

[marcinp]

looks like a permission issue

I don't know, I looked into the directory and files are not there. So, something bad happened during installation.

[jojo]

please set the permissions via otrs.SetPermissions.pl script and reinstall packages

[marcinp]

please set the permissions via otrs.SetPermissions.pl script and reinstall packages

ok
I had the same problem with 3.2.3 on Amazon Linux
running set permission:

Code: Select all

./otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=apache --otrs-group=otrs --web-group=apache

And then reinstaling packages via package manager seemed to solve the problem

[kleberdomingues]

Hi,

I had the same problem on centos 6.3 and running:

/opt/otrs/bin/otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=apache --otrs-group=otrs --web-group=apache

Solved.

Best Regards
Kleber Vinicius

[rodolphoramos]

That´s be fine for me. This solution work in the RHEL 6, i only change the otrs group to apache and work.

Thanks.