Freetext field at ticket layer

[Smiley77]

Hi @all

I'm looking for a freetext field to give agents the possibilty to make a general comment in the ticket.
It should be a textbox at the right side of ticket (nearly the ticket-stat), so they can give a comment or to-do for the ticket.

The normal freetext fields are too short and don't have a return, to write in two, three or four lines.

The benefit will be if an agent gets ill or on holiday, an other agent can take over and gets a overview or to-do, without to read all notes and artikels.

thanks in advise...

[crythias]

There are no textareas within the framework for freetext/dynamic fields, but I don't see why you can't manually set a field to be one.
(How?)
See the dtl for how to place a custom field block. Change the input type = text to textarea.

Note that you'll still be limited by the field's storage size in the schema.