[Solved] Reject CC'ed Email's

[ashley420]

Hi,
Our customers use multiple email address to open new tickets helpdesk@domain.com and service@domain.com. Emails to both address needs to be routed to a single queue. If customer CC to any of these addresses, email must be rejected with a response.

For routing to queue, I am using postmaster filter, but I am unable to define multiple "TO" email addresses here. I have tried using ";" and "," as seperator but none worked. So, currently I have solved this by using two different postmaster filter for both email addresses.

Secondly, for rejecting emails, I am using "PostMaster::PreFilterModule###3-NewTicketReject" but here also, I can only define only one email address in Cc field.
I could set two postmaster filters as I did for assigning queue, but this does not send a Ticket Reject notification.

I would appreciate if anyone can point me in correct direction to set this up.

Thanks

[Wolfgangf]

first of all, postmaster filters are regular expressions
secondly you can define more than 1 postmaster filter

[ashley420]

Many thanks. It helped.