attachment file type issue

[shivendra]

not able to attach file type docx and pdf in both customer and agent login.
also attachment size is 16mb then also is disappear from screen after uploading.

why is it so?

[shivendra]

i found solution by this link http://lists.otrs.org/pipermail/otrs/20 ... 31148.html

i changed my.conf file and it solved

here is my.cnf file configuration

cat /etc/my.cnf
[mysqld]
datadir=/var/lib/mysql
socket=/var/lib/mysql/mysql.sock
user=mysql




skip-locking
skip-networking
skip-name-resolve

server-id=1


max_connections=200
key_buffer_size=384M
max_allowed_packet=16M
table_cache=256
sort_buffer_size=2M
read_buffer_size=2M
join_buffer_size=2M

# if you are performing GROUP BY or ORDER BY queries on tables that
# are much larger than your available memory, you should increase
# the value of read_rnd_buffer_size to speed up the reading of rows
# following sorting operations.
# but: change the session variable only from within those clients
# that need to run large queries

read_rnd_buffer_size=2M

max_heap_table_size=256M
tmp_table_size=256M

myisam_sort_buffer_size=64M

# increase until threads_created doesnt grow anymore
thread_cache=256

query_cache_type=1
query_cache_limit=1M
query_cache_size=32M



# Default to using old password format for compatibility with mysql 3.x
# clients (those using the mysqlclient10 compatibility package).
old_passwords=1

# Disabling symbolic-links is recommended to prevent assorted security risks;
# to do so, uncomment this line:
# symbolic-links=0

[mysqld_safe]
log-error=/var/log/mysqld.log
pid-file=/var/run/mysqld/mysqld.pid

[shivendra]

Thanks to Justin Noel for providing solution.....

http://lists.otrs.org/pipermail/otrs/20 ... 31148.html